BESW 2019 Client Questionnaires Introduction Understanding what people actually do as a result of BESW is one of the biggest things we care about and want to understand.We have therefore designed this two part client survey - the first set of questions is to ask clients at BESW events, the second set is to ask the same set of clients two weeks later.You can print this paper copy of the questionnaire.Gold Partners need to interview at least 10 people who attended BESW events.Silver Partners need to interview at least 5 people who attended BESW events. Please try and choose a random selection of people. Question Title * 1. What is the name of your organisation? Question Title * 2. Are you a Gold or Silver Partner? Gold Silver Other (please specify) Question Title * 3. Please record individual responses from BESW questionnaires - use the same client number for the next question How did you find out about the Big Energy Saving Week event? Have you ever switched energy provider before? How confident would you be to switch? Do you know how to find information on switching? How much money do you think the average person saves by switching (per year)? Do you now intend to Check Switch Save? Can we contact you in two weeks to find out how you got on? Client 1 Local media article Social media Poster Event runners’ website Word of mouth Other Client 1 How did you find out about the Big Energy Saving Week event? menu Yes No Client 1 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 1 How confident would you be to switch? menu Yes No Client 1 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 1 How much money do you think the average person saves by switching (per year)? menu Yes No Client 1 Do you now intend to Check Switch Save? menu Yes No Client 1 Can we contact you in two weeks to find out how you got on? menu Client 2 Local media article Social media Poster Event runners’ website Word of mouth Other Client 2 How did you find out about the Big Energy Saving Week event? menu Yes No Client 2 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 2 How confident would you be to switch? menu Yes No Client 2 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 2 How much money do you think the average person saves by switching (per year)? menu Yes No Client 2 Do you now intend to Check Switch Save? menu Yes No Client 2 Can we contact you in two weeks to find out how you got on? menu Client 3 Local media article Social media Poster Event runners’ website Word of mouth Other Client 3 How did you find out about the Big Energy Saving Week event? menu Yes No Client 3 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 3 How confident would you be to switch? menu Yes No Client 3 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 3 How much money do you think the average person saves by switching (per year)? menu Yes No Client 3 Do you now intend to Check Switch Save? menu Yes No Client 3 Can we contact you in two weeks to find out how you got on? menu Client 4 Local media article Social media Poster Event runners’ website Word of mouth Other Client 4 How did you find out about the Big Energy Saving Week event? menu Yes No Client 4 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 4 How confident would you be to switch? menu Yes No Client 4 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 4 How much money do you think the average person saves by switching (per year)? menu Yes No Client 4 Do you now intend to Check Switch Save? menu Yes No Client 4 Can we contact you in two weeks to find out how you got on? menu Client 5 Local media article Social media Poster Event runners’ website Word of mouth Other Client 5 How did you find out about the Big Energy Saving Week event? menu Yes No Client 5 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 5 How confident would you be to switch? menu Yes No Client 5 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 5 How much money do you think the average person saves by switching (per year)? menu Yes No Client 5 Do you now intend to Check Switch Save? menu Yes No Client 5 Can we contact you in two weeks to find out how you got on? menu Client 6 Local media article Social media Poster Event runners’ website Word of mouth Other Client 6 How did you find out about the Big Energy Saving Week event? menu Yes No Client 6 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 6 How confident would you be to switch? menu Yes No Client 6 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 6 How much money do you think the average person saves by switching (per year)? menu Yes No Client 6 Do you now intend to Check Switch Save? menu Yes No Client 6 Can we contact you in two weeks to find out how you got on? menu Client 7 Local media article Social media Poster Event runners’ website Word of mouth Other Client 7 How did you find out about the Big Energy Saving Week event? menu Yes No Client 7 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 7 How confident would you be to switch? menu Yes No Client 7 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 7 How much money do you think the average person saves by switching (per year)? menu Yes No Client 7 Do you now intend to Check Switch Save? menu Yes No Client 7 Can we contact you in two weeks to find out how you got on? menu Client 8 Local media article Social media Poster Event runners’ website Word of mouth Other Client 8 How did you find out about the Big Energy Saving Week event? menu Yes No Client 8 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 8 How confident would you be to switch? menu Yes No Client 8 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 8 How much money do you think the average person saves by switching (per year)? menu Yes No Client 8 Do you now intend to Check Switch Save? menu Yes No Client 8 Can we contact you in two weeks to find out how you got on? menu Client 9 Local media article Social media Poster Event runners’ website Word of mouth Other Client 9 How did you find out about the Big Energy Saving Week event? menu Yes No Client 9 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 9 How confident would you be to switch? menu Yes No Client 9 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 9 How much money do you think the average person saves by switching (per year)? menu Yes No Client 9 Do you now intend to Check Switch Save? menu Yes No Client 9 Can we contact you in two weeks to find out how you got on? menu Client 10 Local media article Social media Poster Event runners’ website Word of mouth Other Client 10 How did you find out about the Big Energy Saving Week event? menu Yes No Client 10 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 10 How confident would you be to switch? menu Yes No Client 10 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 10 How much money do you think the average person saves by switching (per year)? menu Yes No Client 10 Do you now intend to Check Switch Save? menu Yes No Client 10 Can we contact you in two weeks to find out how you got on? menu Client 11 Local media article Social media Poster Event runners’ website Word of mouth Other Client 11 How did you find out about the Big Energy Saving Week event? menu Yes No Client 11 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 11 How confident would you be to switch? menu Yes No Client 11 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 11 How much money do you think the average person saves by switching (per year)? menu Yes No Client 11 Do you now intend to Check Switch Save? menu Yes No Client 11 Can we contact you in two weeks to find out how you got on? menu Client 12 Local media article Social media Poster Event runners’ website Word of mouth Other Client 12 How did you find out about the Big Energy Saving Week event? menu Yes No Client 12 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 12 How confident would you be to switch? menu Yes No Client 12 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 12 How much money do you think the average person saves by switching (per year)? menu Yes No Client 12 Do you now intend to Check Switch Save? menu Yes No Client 12 Can we contact you in two weeks to find out how you got on? menu Client 13 Local media article Social media Poster Event runners’ website Word of mouth Other Client 13 How did you find out about the Big Energy Saving Week event? menu Yes No Client 13 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 13 How confident would you be to switch? menu Yes No Client 13 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 13 How much money do you think the average person saves by switching (per year)? menu Yes No Client 13 Do you now intend to Check Switch Save? menu Yes No Client 13 Can we contact you in two weeks to find out how you got on? menu Client 14 Local media article Social media Poster Event runners’ website Word of mouth Other Client 14 How did you find out about the Big Energy Saving Week event? menu Yes No Client 14 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 14 How confident would you be to switch? menu Yes No Client 14 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 14 How much money do you think the average person saves by switching (per year)? menu Yes No Client 14 Do you now intend to Check Switch Save? menu Yes No Client 14 Can we contact you in two weeks to find out how you got on? menu Client 15 Local media article Social media Poster Event runners’ website Word of mouth Other Client 15 How did you find out about the Big Energy Saving Week event? menu Yes No Client 15 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 15 How confident would you be to switch? menu Yes No Client 15 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 15 How much money do you think the average person saves by switching (per year)? menu Yes No Client 15 Do you now intend to Check Switch Save? menu Yes No Client 15 Can we contact you in two weeks to find out how you got on? menu Client 16 Local media article Social media Poster Event runners’ website Word of mouth Other Client 16 How did you find out about the Big Energy Saving Week event? menu Yes No Client 16 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 16 How confident would you be to switch? menu Yes No Client 16 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 16 How much money do you think the average person saves by switching (per year)? menu Yes No Client 16 Do you now intend to Check Switch Save? menu Yes No Client 16 Can we contact you in two weeks to find out how you got on? menu Client 17 Local media article Social media Poster Event runners’ website Word of mouth Other Client 17 How did you find out about the Big Energy Saving Week event? menu Yes No Client 17 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 17 How confident would you be to switch? menu Yes No Client 17 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 17 How much money do you think the average person saves by switching (per year)? menu Yes No Client 17 Do you now intend to Check Switch Save? menu Yes No Client 17 Can we contact you in two weeks to find out how you got on? menu Client 18 Local media article Social media Poster Event runners’ website Word of mouth Other Client 18 How did you find out about the Big Energy Saving Week event? menu Yes No Client 18 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 18 How confident would you be to switch? menu Yes No Client 18 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 18 How much money do you think the average person saves by switching (per year)? menu Yes No Client 18 Do you now intend to Check Switch Save? menu Yes No Client 18 Can we contact you in two weeks to find out how you got on? menu Client 19 Local media article Social media Poster Event runners’ website Word of mouth Other Client 19 How did you find out about the Big Energy Saving Week event? menu Yes No Client 19 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 19 How confident would you be to switch? menu Yes No Client 19 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 19 How much money do you think the average person saves by switching (per year)? menu Yes No Client 19 Do you now intend to Check Switch Save? menu Yes No Client 19 Can we contact you in two weeks to find out how you got on? menu Client 20 Local media article Social media Poster Event runners’ website Word of mouth Other Client 20 How did you find out about the Big Energy Saving Week event? menu Yes No Client 20 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 20 How confident would you be to switch? menu Yes No Client 20 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 20 How much money do you think the average person saves by switching (per year)? menu Yes No Client 20 Do you now intend to Check Switch Save? menu Yes No Client 20 Can we contact you in two weeks to find out how you got on? menu Client 21 Local media article Social media Poster Event runners’ website Word of mouth Other Client 21 How did you find out about the Big Energy Saving Week event? menu Yes No Client 21 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 21 How confident would you be to switch? menu Yes No Client 21 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 21 How much money do you think the average person saves by switching (per year)? menu Yes No Client 21 Do you now intend to Check Switch Save? menu Yes No Client 21 Can we contact you in two weeks to find out how you got on? menu Client 22 Local media article Social media Poster Event runners’ website Word of mouth Other Client 22 How did you find out about the Big Energy Saving Week event? menu Yes No Client 22 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 22 How confident would you be to switch? menu Yes No Client 22 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 22 How much money do you think the average person saves by switching (per year)? menu Yes No Client 22 Do you now intend to Check Switch Save? menu Yes No Client 22 Can we contact you in two weeks to find out how you got on? menu Client 23 Local media article Social media Poster Event runners’ website Word of mouth Other Client 23 How did you find out about the Big Energy Saving Week event? menu Yes No Client 23 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 23 How confident would you be to switch? menu Yes No Client 23 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 23 How much money do you think the average person saves by switching (per year)? menu Yes No Client 23 Do you now intend to Check Switch Save? menu Yes No Client 23 Can we contact you in two weeks to find out how you got on? menu Client 24 Local media article Social media Poster Event runners’ website Word of mouth Other Client 24 How did you find out about the Big Energy Saving Week event? menu Yes No Client 24 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 24 How confident would you be to switch? menu Yes No Client 24 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 24 How much money do you think the average person saves by switching (per year)? menu Yes No Client 24 Do you now intend to Check Switch Save? menu Yes No Client 24 Can we contact you in two weeks to find out how you got on? menu Client 25 Local media article Social media Poster Event runners’ website Word of mouth Other Client 25 How did you find out about the Big Energy Saving Week event? menu Yes No Client 25 Have you ever switched energy provider before? menu Very confident Slightly confident Not confident Client 25 How confident would you be to switch? menu Yes No Client 25 Do you know how to find information on switching? menu Less than £25 £25 - £50 £50 - £100 £100 - £200 £200 - £300 £300 - £400 More than £400 Client 25 How much money do you think the average person saves by switching (per year)? menu Yes No Client 25 Do you now intend to Check Switch Save? menu Yes No Client 25 Can we contact you in two weeks to find out how you got on? menu Question Title * 4. Please record individual responses from BESW follow up phone interviews - use same client number as above Have you now switched energy provider? If not, why not? How much money did you save? Do you require any other advice and support? Client 1 Yes No Client 1 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 1 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 1 How much money did you save? menu Yes No Client 1 Do you require any other advice and support? menu Client 2 Yes No Client 2 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 2 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 2 How much money did you save? menu Yes No Client 2 Do you require any other advice and support? menu Client 3 Yes No Client 3 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 3 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 3 How much money did you save? menu Yes No Client 3 Do you require any other advice and support? menu Client 4 Yes No Client 4 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 4 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 4 How much money did you save? menu Yes No Client 4 Do you require any other advice and support? menu Client 5 Yes No Client 5 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 5 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 5 How much money did you save? menu Yes No Client 5 Do you require any other advice and support? menu Client 6 Yes No Client 6 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 6 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 6 How much money did you save? menu Yes No Client 6 Do you require any other advice and support? menu Client 7 Yes No Client 7 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 7 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 7 How much money did you save? menu Yes No Client 7 Do you require any other advice and support? menu Client 8 Yes No Client 8 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 8 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 8 How much money did you save? menu Yes No Client 8 Do you require any other advice and support? menu Client 9 Yes No Client 9 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 9 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 9 How much money did you save? menu Yes No Client 9 Do you require any other advice and support? menu Client 10 Yes No Client 10 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 10 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 10 How much money did you save? menu Yes No Client 10 Do you require any other advice and support? menu Client 11 Yes No Client 11 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 11 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 11 How much money did you save? menu Yes No Client 11 Do you require any other advice and support? menu Client 12 Yes No Client 12 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 12 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 12 How much money did you save? menu Yes No Client 12 Do you require any other advice and support? menu Client 13 Yes No Client 13 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 13 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 13 How much money did you save? menu Yes No Client 13 Do you require any other advice and support? menu Client 14 Yes No Client 14 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 14 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 14 How much money did you save? menu Yes No Client 14 Do you require any other advice and support? menu Client 15 Yes No Client 15 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 15 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 15 How much money did you save? menu Yes No Client 15 Do you require any other advice and support? menu Client 16 Yes No Client 16 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 16 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 16 How much money did you save? menu Yes No Client 16 Do you require any other advice and support? menu Client 17 Yes No Client 17 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 17 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 17 How much money did you save? menu Yes No Client 17 Do you require any other advice and support? menu Client 18 Yes No Client 18 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 18 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 18 How much money did you save? menu Yes No Client 18 Do you require any other advice and support? menu Client 19 Yes No Client 19 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 19 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 19 How much money did you save? menu Yes No Client 19 Do you require any other advice and support? menu Client 20 Yes No Client 20 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 20 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 20 How much money did you save? menu Yes No Client 20 Do you require any other advice and support? menu Client 21 Yes No Client 21 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 21 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 21 How much money did you save? menu Yes No Client 21 Do you require any other advice and support? menu Client 22 Yes No Client 22 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 22 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 22 How much money did you save? menu Yes No Client 22 Do you require any other advice and support? menu Client 23 Yes No Client 23 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 23 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 23 How much money did you save? menu Yes No Client 23 Do you require any other advice and support? menu Client 24 Yes No Client 24 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 24 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 24 How much money did you save? menu Yes No Client 24 Do you require any other advice and support? menu Client 25 Yes No Client 25 Have you now switched energy provider? menu n/a Don't think I will save enough I am already on the cheapest deal I haven't had time It's too complicated I prefer to stick to the same supplier I prefer to stick to one of the well known energy companies Too much choice False assumption: e.g. think fuel will be cut off/not allowed to if private tenant No guarantee prices won't go up soon after I switch Don't know whether I can trust another company Don't want to pay exit fees I'm in debt to current supplier I prefer to pay more for better customer service Client 25 If not, why not? menu n/a £0-£25 £25-£50 £50-£100 £100-£200 £200-£300 £300-£400 £400+ Client 25 How much money did you save? menu Yes No Client 25 Do you require any other advice and support? menu Question Title * 5. Follow up questions: since BESW, have you taken any of following actions? Applied for the Warm Home Discount? Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? Attended Energy Best Deal or debt advice appointment? Switched tariff with same provider? If yes, how much did you save? Made any energy efficiency savings? E.g. spending less time in shower, draught proofing Client 1 Yes No Client 1 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 1 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 1 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 1 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 1 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 2 Yes No Client 2 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 2 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 2 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 2 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 2 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 3 Yes No Client 3 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 3 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 3 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 3 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 3 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 4 Yes No Client 4 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 4 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 4 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 4 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 4 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 5 Yes No Client 5 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 5 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 5 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 5 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 5 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 6 Yes No Client 6 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 6 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 6 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 6 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 6 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 7 Yes No Client 7 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 7 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 7 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 7 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 7 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 8 Yes No Client 8 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 8 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 8 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 8 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 8 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 9 Yes No Client 9 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 9 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 9 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 9 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 9 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 10 Yes No Client 10 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 10 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 10 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 10 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 10 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 11 Yes No Client 11 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 11 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 11 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 11 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 11 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 12 Yes No Client 12 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 12 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 12 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 12 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 12 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 13 Yes No Client 13 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 13 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 13 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 13 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 13 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 14 Yes No Client 14 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 14 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 14 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 14 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 14 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 15 Yes No Client 15 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 15 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 15 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 15 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 15 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 16 Yes No Client 16 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 16 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 16 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 16 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 16 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 17 Yes No Client 17 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 17 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 17 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 17 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 17 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 18 Yes No Client 18 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 18 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 18 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 18 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 18 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 19 Yes No Client 19 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 19 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 19 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 19 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 19 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 20 Yes No Client 20 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 20 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 20 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 20 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 20 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 21 Yes No Client 21 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 21 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 21 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 21 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 21 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 22 Yes No Client 22 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 22 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 22 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 22 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 22 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 23 Yes No Client 23 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 23 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 23 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 23 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 23 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 24 Yes No Client 24 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 24 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 24 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 24 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 24 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Client 25 Yes No Client 25 Applied for the Warm Home Discount? menu No £0-100 £100-200 £200-500 £500-1000 £1000+ Client 25 Applied for a grant to pay off an energy debt/s? If yes - how much did you apply for? menu Yes No Client 25 Attended Energy Best Deal or debt advice appointment? menu No £0-25 £25-50 £50-75 £75-100 £100-150 £150-200 £200-300 £300+ Client 25 Switched tariff with same provider? If yes, how much did you save? menu No Yes - saved <£50 Yes - saved £50-£100 Yes - saved £100-200 Yes - saved £200+ Client 25 Made any energy efficiency savings? E.g. spending less time in shower, draught proofing menu Question Title * 6. Final question to clients: Having attended a BESW event, are you confident you know how to save money and energy in future? Very confident Quite confident Not very confident Not confident at all Client 1 Client 1 Very confident Client 1 Quite confident Client 1 Not very confident Client 1 Not confident at all Client 2 Client 2 Very confident Client 2 Quite confident Client 2 Not very confident Client 2 Not confident at all Client 3 Client 3 Very confident Client 3 Quite confident Client 3 Not very confident Client 3 Not confident at all Client 4 Client 4 Very confident Client 4 Quite confident Client 4 Not very confident Client 4 Not confident at all Client 5 Client 5 Very confident Client 5 Quite confident Client 5 Not very confident Client 5 Not confident at all Client 6 Client 6 Very confident Client 6 Quite confident Client 6 Not very confident Client 6 Not confident at all Client 7 Client 7 Very confident Client 7 Quite confident Client 7 Not very confident Client 7 Not confident at all Client 8 Client 8 Very confident Client 8 Quite confident Client 8 Not very confident Client 8 Not confident at all Client 9 Client 9 Very confident Client 9 Quite confident Client 9 Not very confident Client 9 Not confident at all Client 10 Client 10 Very confident Client 10 Quite confident Client 10 Not very confident Client 10 Not confident at all Client 11 Client 11 Very confident Client 11 Quite confident Client 11 Not very confident Client 11 Not confident at all Client 12 Client 12 Very confident Client 12 Quite confident Client 12 Not very confident Client 12 Not confident at all Client 13 Client 13 Very confident Client 13 Quite confident Client 13 Not very confident Client 13 Not confident at all Client 14 Client 14 Very confident Client 14 Quite confident Client 14 Not very confident Client 14 Not confident at all Client 15 Client 15 Very confident Client 15 Quite confident Client 15 Not very confident Client 15 Not confident at all Client 16 Client 16 Very confident Client 16 Quite confident Client 16 Not very confident Client 16 Not confident at all Client 17 Client 17 Very confident Client 17 Quite confident Client 17 Not very confident Client 17 Not confident at all Client 18 Client 18 Very confident Client 18 Quite confident Client 18 Not very confident Client 18 Not confident at all Client 19 Client 19 Very confident Client 19 Quite confident Client 19 Not very confident Client 19 Not confident at all Client 20 Client 20 Very confident Client 20 Quite confident Client 20 Not very confident Client 20 Not confident at all Client 21 Client 21 Very confident Client 21 Quite confident Client 21 Not very confident Client 21 Not confident at all Client 22 Client 22 Very confident Client 22 Quite confident Client 22 Not very confident Client 22 Not confident at all Client 23 Client 23 Very confident Client 23 Quite confident Client 23 Not very confident Client 23 Not confident at all Client 24 Client 24 Very confident Client 24 Quite confident Client 24 Not very confident Client 24 Not confident at all Client 25 Client 25 Very confident Client 25 Quite confident Client 25 Not very confident Client 25 Not confident at all Question Title * 7. Please enter the name and telephone number of any clients willing to be contacted by the Citizens Advice media team. Question Title * 8. Do you have any other comments or findings from these client surveys? Next