ASAP/Savills Operator Sentiment Survey

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* 1. Please state the name of your organisation

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* 2. Are you currently a member of the Association of Serviced Apartment Providers?

Yes

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* 3. Please state the approximate number of units your organisation operate/manage (if applicable)

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* 4. Please state the approximate number of employees across your serviced apartments (excluding head office operations). Please include any staff that may have been furloughed.

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* 5. Please state the approximate average length of stay in your properties (days)

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* 6. Compared with six months ago, how do you feel about the prospects for your business?

Significantly more optimistic

Slightly more optimistic

No difference in sentiment

A little less optimistic

Significantly less optimistic

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* 7. Looking forward 12 months, how do you feel about the prospects for your business?

Significantly more optimistic

Slightly more optimistic

No difference in sentiment

A little less optimistic

Significantly less optimistic

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* 8. Approximately what percentage of your current demand is made up by corporate guests?

Percentage of guests (%)

100

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 9. Looking forward 6 months, where do you think the bulk of demand for your properties will come from?

Corporate

Leisure

Equal mix

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* 10. As of today, in terms of geographical region, where do you think the bulk of demand for your properties will come from over the next 6 months?

Europe

Asia Pacific

US / North America

Middle East

Africa

Other

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* 11. Do you think the serviced apartment sector is better positioned to recover from the current Covid-19 situation compared to the wider accommodation sector?

Yes

Unsure

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* 12. If yes, please state reasons why.

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* 13. Taking into account current knowledge regarding travel restrictions and social distancing, when do you expect to see occupancy rate return to pre-Covid levels?

Second half of 2020

First half of 2021

Second half of 2021

2022

Unsure

Other (please specify)

	1: Presents no challenge	2	3	4	5: Presents significant challenge
Wider economic conditions	Wider economic conditions 1: Presents no challenge	Wider economic conditions 2	Wider economic conditions 3	Wider economic conditions 4	Wider economic conditions 5: Presents significant challenge
Growth in supply / increased competition (excl. Airbnb)	Growth in supply / increased competition (excl. Airbnb) 1: Presents no challenge	Growth in supply / increased competition (excl. Airbnb) 2	Growth in supply / increased competition (excl. Airbnb) 3	Growth in supply / increased competition (excl. Airbnb) 4	Growth in supply / increased competition (excl. Airbnb) 5: Presents significant challenge
Business rates	Business rates 1: Presents no challenge	Business rates 2	Business rates 3	Business rates 4	Business rates 5: Presents significant challenge
Staffing costs	Staffing costs 1: Presents no challenge	Staffing costs 2	Staffing costs 3	Staffing costs 4	Staffing costs 5: Presents significant challenge
Staff availability	Staff availability 1: Presents no challenge	Staff availability 2	Staff availability 3	Staff availability 4	Staff availability 5: Presents significant challenge
Corporate booking agents pricing expectations	Corporate booking agents pricing expectations 1: Presents no challenge	Corporate booking agents pricing expectations 2	Corporate booking agents pricing expectations 3	Corporate booking agents pricing expectations 4	Corporate booking agents pricing expectations 5: Presents significant challenge
Property (acquisition) costs (i.e. rents, purchase costs)	Property (acquisition) costs (i.e. rents, purchase costs) 1: Presents no challenge	Property (acquisition) costs (i.e. rents, purchase costs) 2	Property (acquisition) costs (i.e. rents, purchase costs) 3	Property (acquisition) costs (i.e. rents, purchase costs) 4	Property (acquisition) costs (i.e. rents, purchase costs) 5: Presents significant challenge
OTA charges	OTA charges 1: Presents no challenge	OTA charges 2	OTA charges 3	OTA charges 4	OTA charges 5: Presents significant challenge
Energy costs	Energy costs 1: Presents no challenge	Energy costs 2	Energy costs 3	Energy costs 4	Energy costs 5: Presents significant challenge
Stock / inventory availability	Stock / inventory availability 1: Presents no challenge	Stock / inventory availability 2	Stock / inventory availability 3	Stock / inventory availability 4	Stock / inventory availability 5: Presents significant challenge
Corporate travel budgets	Corporate travel budgets 1: Presents no challenge	Corporate travel budgets 2	Corporate travel budgets 3	Corporate travel budgets 4	Corporate travel budgets 5: Presents significant challenge
Airbnb	Airbnb 1: Presents no challenge	Airbnb 2	Airbnb 3	Airbnb 4	Airbnb 5: Presents significant challenge
Safety concerns / terrorism	Safety concerns / terrorism 1: Presents no challenge	Safety concerns / terrorism 2	Safety concerns / terrorism 3	Safety concerns / terrorism 4	Safety concerns / terrorism 5: Presents significant challenge
International travel restrictions	International travel restrictions 1: Presents no challenge	International travel restrictions 2	International travel restrictions 3	International travel restrictions 4	International travel restrictions 5: Presents significant challenge
Enforced social distancing measures	Enforced social distancing measures 1: Presents no challenge	Enforced social distancing measures 2	Enforced social distancing measures 3	Enforced social distancing measures 4	Enforced social distancing measures 5: Presents significant challenge

1: Presents no challenge

5: Presents significant challenge

Wider economic conditions

Wider economic conditions 1: Presents no challenge

Wider economic conditions 2

Wider economic conditions 3

Wider economic conditions 4

Wider economic conditions 5: Presents significant challenge

Growth in supply / increased competition (excl. Airbnb)

Growth in supply / increased competition (excl. Airbnb) 1: Presents no challenge

Growth in supply / increased competition (excl. Airbnb) 2

Growth in supply / increased competition (excl. Airbnb) 3

Growth in supply / increased competition (excl. Airbnb) 4

Growth in supply / increased competition (excl. Airbnb) 5: Presents significant challenge

Business rates

Business rates 1: Presents no challenge

Business rates 2

Business rates 3

Business rates 4

Business rates 5: Presents significant challenge

Staffing costs

Staffing costs 1: Presents no challenge

Staffing costs 2

Staffing costs 3

Staffing costs 4

Staffing costs 5: Presents significant challenge

Staff availability

Staff availability 1: Presents no challenge

Staff availability 2

Staff availability 3

Staff availability 4

Staff availability 5: Presents significant challenge

Corporate booking agents pricing expectations

Corporate booking agents pricing expectations 1: Presents no challenge

Corporate booking agents pricing expectations 2

Corporate booking agents pricing expectations 3

Corporate booking agents pricing expectations 4

Corporate booking agents pricing expectations 5: Presents significant challenge

Property (acquisition) costs (i.e. rents, purchase costs)

Property (acquisition) costs (i.e. rents, purchase costs) 1: Presents no challenge

Property (acquisition) costs (i.e. rents, purchase costs) 2

Property (acquisition) costs (i.e. rents, purchase costs) 3

Property (acquisition) costs (i.e. rents, purchase costs) 4

Property (acquisition) costs (i.e. rents, purchase costs) 5: Presents significant challenge

OTA charges

OTA charges 1: Presents no challenge

OTA charges 2

OTA charges 3

OTA charges 4

OTA charges 5: Presents significant challenge

Energy costs

Energy costs 1: Presents no challenge

Energy costs 2

Energy costs 3

Energy costs 4

Energy costs 5: Presents significant challenge

Stock / inventory availability

Stock / inventory availability 1: Presents no challenge

Stock / inventory availability 2

Stock / inventory availability 3

Stock / inventory availability 4

Stock / inventory availability 5: Presents significant challenge

Corporate travel budgets

Corporate travel budgets 1: Presents no challenge

Corporate travel budgets 2

Corporate travel budgets 3

Corporate travel budgets 4

Corporate travel budgets 5: Presents significant challenge

Airbnb

Airbnb 1: Presents no challenge

Airbnb 2

Airbnb 3

Airbnb 4

Airbnb 5: Presents significant challenge

Safety concerns / terrorism

Safety concerns / terrorism 1: Presents no challenge

Safety concerns / terrorism 2

Safety concerns / terrorism 3

Safety concerns / terrorism 4

Safety concerns / terrorism 5: Presents significant challenge

International travel restrictions

International travel restrictions 1: Presents no challenge

International travel restrictions 2

International travel restrictions 3

International travel restrictions 4

International travel restrictions 5: Presents significant challenge

Enforced social distancing measures

Enforced social distancing measures 1: Presents no challenge

Enforced social distancing measures 2

Enforced social distancing measures 3

Enforced social distancing measures 4

Enforced social distancing measures 5: Presents significant challenge

	1: Extremely important	2: Very important	3: Somewhat important	4: Not so important	5: Not at all important
How important are online reviews / feedback (via OTA's, Google, TripAdvisor etc.)?	How important are online reviews / feedback (via OTA's, Google, TripAdvisor etc.)? 1: Extremely important	How important are online reviews / feedback (via OTA's, Google, TripAdvisor etc.)? 2: Very important	How important are online reviews / feedback (via OTA's, Google, TripAdvisor etc.)? 3: Somewhat important	How important are online reviews / feedback (via OTA's, Google, TripAdvisor etc.)? 4: Not so important	How important are online reviews / feedback (via OTA's, Google, TripAdvisor etc.)? 5: Not at all important
How important is the use of social media for marketing / feedback?	How important is the use of social media for marketing / feedback? 1: Extremely important	How important is the use of social media for marketing / feedback? 2: Very important	How important is the use of social media for marketing / feedback? 3: Somewhat important	How important is the use of social media for marketing / feedback? 4: Not so important	How important is the use of social media for marketing / feedback? 5: Not at all important

1: Extremely important

2: Very important

3: Somewhat important

4: Not so important

5: Not at all important

How important are online reviews / feedback (via OTA's, Google, TripAdvisor etc.)?

How important are online reviews / feedback (via OTA's, Google, TripAdvisor etc.)? 1: Extremely important

How important are online reviews / feedback (via OTA's, Google, TripAdvisor etc.)? 2: Very important

How important are online reviews / feedback (via OTA's, Google, TripAdvisor etc.)? 3: Somewhat important

How important are online reviews / feedback (via OTA's, Google, TripAdvisor etc.)? 4: Not so important

How important are online reviews / feedback (via OTA's, Google, TripAdvisor etc.)? 5: Not at all important

How important is the use of social media for marketing / feedback?

How important is the use of social media for marketing / feedback? 1: Extremely important

How important is the use of social media for marketing / feedback? 2: Very important

How important is the use of social media for marketing / feedback? 3: Somewhat important

How important is the use of social media for marketing / feedback? 4: Not so important

How important is the use of social media for marketing / feedback? 5: Not at all important

ASAP/Savills Operator Sentiment Survey - June 2020

Question Title

* 1. Please state the name of your organisation

Question Title

* 2. Are you currently a member of the Association of Serviced Apartment Providers?

Question Title

* 3. Please state the approximate number of units your organisation operate/manage (if applicable)

Question Title

* 4. Please state the approximate number of employees across your serviced apartments (excluding head office operations). Please include any staff that may have been furloughed.

Question Title

* 5. Please state the approximate average length of stay in your properties (days)

Question Title

* 6. Compared with six months ago, how do you feel about the prospects for your business?

Question Title

* 7. Looking forward 12 months, how do you feel about the prospects for your business?

Question Title

* 8. Approximately what percentage of your current demand is made up by corporate guests?

Question Title

* 9. Looking forward 6 months, where do you think the bulk of demand for your properties will come from?

Question Title

* 10. As of today, in terms of geographical region, where do you think the bulk of demand for your properties will come from over the next 6 months?

Question Title

* 11. Do you think the serviced apartment sector is better positioned to recover from the current Covid-19 situation compared to the wider accommodation sector?

Question Title

* 12. If yes, please state reasons why.

Question Title

* 13. Taking into account current knowledge regarding travel restrictions and social distancing, when do you expect to see occupancy rate return to pre-Covid levels?

Question Title

* 14. On a scale of 1 (presents no challenge) to 5 (presents significant challenge), please rate the following in terms of presenting potential challenges to your business over the next three years.

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* 15. On a scale of 1 (extremely important) to 5 (not at all important), please rate the following in terms of current importance regarding your online footprint.