On a scale of 1-5, 1 being very dissatisfied and 5 being extremely satisfied, please answer the following questions

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* 1. How satisfied were you with the overall service you received from BBB?

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* 2. How satisfied were you with the communication you received from BBB?

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* 3. How satisfied were you with the time it took for your client’s items to be delivered?

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* 4. Do you have any other feedback for us?

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* 5. Do you have any feedback from your client that you can pass on?

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* 6. What difference do you think the items we provided will make to your client?

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* 7. Do you have any suggestions for ways we can improve our service

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* 8. Are there any additional services you think BBB could provide to clients such as the one you referred?

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