* 1. Do you know that we offer pre-bookable appointments on a Monday evening after 6:30pm and a Saturday morning?

* 2. Do you know you can book appointments four weeks in advance?

* 3. Do you know that if you need to be seen urgently you will be offered an appointment the same day, Monday - Friday up to 6:30pm

* 4. If you have requested an urgent appointment in the last year, were you seen the same day?

* 5. How easy is it to get an appointment with the nurses?

* 6. Did you know that you can call the NHS helpline (111) if you require medical advice outside of the practice opening hours?

* 7. Would you accept an appointment with a practice employed pharmacist instead of a GP; for an                      appropriate appointment i.e. medication review, if this was offered to you?