Care Homes: Visiting Beyond the Pandemic

 About Healthwatch Hertfordshire
We are an independent charity committed to understanding your experiences of, and concerns with, NHS services in Hertfordshire. We make sure NHS leaders and other decision makers hear your voice and use your feedback to improve care.
About this survey
Thank you for taking the time to complete this survey and share your views. Your feedback is incredibly important as we work with care homes to better support residents and their families as we ‘learn to live safely with COVID’.

This anonymous survey should take 5 minutes to complete. It asks questions on:
·       Your experiences of care home visiting during the Coronavirus pandemic.
·       Whether your care home has been supportive in encouraging a ‘named person’ to visit a loved one in care during times of Coronavirus or other outbreak.
Why share your views and experiences?
By sharing your experiences, you will be helping care homes in Hertfordshire better understand how they can encourage quality visiting experiences that will provide wellbeing support for residents in care homes. This is particularly important when residents are expected to need additional support during periods of isolation during Coronavirus or other outbreaks going forward.

Your experiences will inform recommendations made to NHS leaders that assure action.

We will monitor and feed back what as changed as a result of you and your voice.

You can learn about how we have used Hertfordshire residents’ feedback in the past to make improvements to local health and social care services by visiting our website here.
For more information or to talk to us in a different way:
To talk to us more about this work, to request the survey in a different format or to share your views via phone instead, please contact Tasha on:
·       01707 275978
·       Email:
For more information on how we use and share information from the public, please see our privacy statement and/or contact us on the contact details above.

Privacy Information

Please note that we are using SurveyMonkey as a third party for collecting and storing your survey responses. SurveyMonkey operates under the General Data Protection Regulations (GDPR) for data processed within the EU, and in line with the EU-US Privacy Shield for any data that is processed outside of it.

By taking part in this survey, you will not be asked for any personal information such as your name or contact details, and any information you do provide will be anonymised.

SurveyMonkey trades as Momentive Europe UC in the UK. More information on their Privacy Shield compliance can be found here and how SurveyMonkey processes survey respondent data here.