General Club Survey 2015 - Senior

Here at Wolverhampton Lawn Tennis and Squash Club, we are always looking to improve the club for our members. An improvement plan for 2016 is currently being created, and to make changes to the club which are meeting our members’ needs, we would like you to complete this survey to highlight the areas we need to improve.

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* 1. What facilities do you use at the club?

Tennis

Squash

Racketball

Main Gym

Functional Gym (the Pit)

Exercise Classes

Bar/Restaurant

Other (please specify)

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* 2. Please rate access to the following facilities, taking into consideration access for members or visitors with disabilities.

	Excellent	Good	Satisfactory	Unsatisfactory	Poor	Don't Use This Facility
Outdoor Tennis Courts	Outdoor Tennis Courts Excellent	Outdoor Tennis Courts Good	Outdoor Tennis Courts Satisfactory	Outdoor Tennis Courts Unsatisfactory	Outdoor Tennis Courts Poor	Outdoor Tennis Courts Don't Use This Facility
Indoor Tennis Courts	Indoor Tennis Courts Excellent	Indoor Tennis Courts Good	Indoor Tennis Courts Satisfactory	Indoor Tennis Courts Unsatisfactory	Indoor Tennis Courts Poor	Indoor Tennis Courts Don't Use This Facility
Main Gym Area	Main Gym Area Excellent	Main Gym Area Good	Main Gym Area Satisfactory	Main Gym Area Unsatisfactory	Main Gym Area Poor	Main Gym Area Don't Use This Facility
Functional Gym Area (The Pit)	Functional Gym Area (The Pit) Excellent	Functional Gym Area (The Pit) Good	Functional Gym Area (The Pit) Satisfactory	Functional Gym Area (The Pit) Unsatisfactory	Functional Gym Area (The Pit) Poor	Functional Gym Area (The Pit) Don't Use This Facility
Squash Courts	Squash Courts Excellent	Squash Courts Good	Squash Courts Satisfactory	Squash Courts Unsatisfactory	Squash Courts Poor	Squash Courts Don't Use This Facility
Men's Changing Rooms	Men's Changing Rooms Excellent	Men's Changing Rooms Good	Men's Changing Rooms Satisfactory	Men's Changing Rooms Unsatisfactory	Men's Changing Rooms Poor	Men's Changing Rooms Don't Use This Facility
Ladies Changing Rooms	Ladies Changing Rooms Excellent	Ladies Changing Rooms Good	Ladies Changing Rooms Satisfactory	Ladies Changing Rooms Unsatisfactory	Ladies Changing Rooms Poor	Ladies Changing Rooms Don't Use This Facility
Bar/Restaurant	Bar/Restaurant Excellent	Bar/Restaurant Good	Bar/Restaurant Satisfactory	Bar/Restaurant Unsatisfactory	Bar/Restaurant Poor	Bar/Restaurant Don't Use This Facility
Reception/Club Shop	Reception/Club Shop Excellent	Reception/Club Shop Good	Reception/Club Shop Satisfactory	Reception/Club Shop Unsatisfactory	Reception/Club Shop Poor	Reception/Club Shop Don't Use This Facility
Dance Studio	Dance Studio Excellent	Dance Studio Good	Dance Studio Satisfactory	Dance Studio Unsatisfactory	Dance Studio Poor	Dance Studio Don't Use This Facility

Please provide any comments or suggestions you may have for improving access in and around the club.

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* 3. How would you rate the Restaurant/Bar Area for the following:

	Excellent	Good	Satisfactory	Unsatisfactory	Poor	Don't Use This Facility
Menu choices	Menu choices Excellent	Menu choices Good	Menu choices Satisfactory	Menu choices Unsatisfactory	Menu choices Poor	Menu choices Don't Use This Facility
Value for money	Value for money Excellent	Value for money Good	Value for money Satisfactory	Value for money Unsatisfactory	Value for money Poor	Value for money Don't Use This Facility
Location	Location Excellent	Location Good	Location Satisfactory	Location Unsatisfactory	Location Poor	Location Don't Use This Facility
Opening hours	Opening hours Excellent	Opening hours Good	Opening hours Satisfactory	Opening hours Unsatisfactory	Opening hours Poor	Opening hours Don't Use This Facility
Customer service	Customer service Excellent	Customer service Good	Customer service Satisfactory	Customer service Unsatisfactory	Customer service Poor	Customer service Don't Use This Facility

Please provide any other suggestions or comments regarding the Bar & Restaurant area.

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* 4. Please rate the Reception/Shop area for the following:

	Excellent	Good	Satisfactory	Unsatisfactory	Poor	Don't Use This Facility
Choice of refreshments	Choice of refreshments Excellent	Choice of refreshments Good	Choice of refreshments Satisfactory	Choice of refreshments Unsatisfactory	Choice of refreshments Poor	Choice of refreshments Don't Use This Facility
Choice of clothing, and accessories available	Choice of clothing, and accessories available Excellent	Choice of clothing, and accessories available Good	Choice of clothing, and accessories available Satisfactory	Choice of clothing, and accessories available Unsatisfactory	Choice of clothing, and accessories available Poor	Choice of clothing, and accessories available Don't Use This Facility
Value for money	Value for money Excellent	Value for money Good	Value for money Satisfactory	Value for money Unsatisfactory	Value for money Poor	Value for money Don't Use This Facility
Opening hours	Opening hours Excellent	Opening hours Good	Opening hours Satisfactory	Opening hours Unsatisfactory	Opening hours Poor	Opening hours Don't Use This Facility
Location	Location Excellent	Location Good	Location Satisfactory	Location Unsatisfactory	Location Poor	Location Don't Use This Facility
Customer service	Customer service Excellent	Customer service Good	Customer service Satisfactory	Customer service Unsatisfactory	Customer service Poor	Customer service Don't Use This Facility

Please provide any other comments or suggestions you may have regarding the Reception and Club Shop area.

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* 5. How would you rate the gym in the following areas?

	Excellent	Good	Satisfactory	Unsatisfactory	Poor	Don't Use This Facility
Size	Size Excellent	Size Good	Size Satisfactory	Size Unsatisfactory	Size Poor	Size Don't Use This Facility
Layout	Layout Excellent	Layout Good	Layout Satisfactory	Layout Unsatisfactory	Layout Poor	Layout Don't Use This Facility
Customer service	Customer service Excellent	Customer service Good	Customer service Satisfactory	Customer service Unsatisfactory	Customer service Poor	Customer service Don't Use This Facility
Outlook/Views from the gym	Outlook/Views from the gym Excellent	Outlook/Views from the gym Good	Outlook/Views from the gym Satisfactory	Outlook/Views from the gym Unsatisfactory	Outlook/Views from the gym Poor	Outlook/Views from the gym Don't Use This Facility
Equipment and apparatus	Equipment and apparatus Excellent	Equipment and apparatus Good	Equipment and apparatus Satisfactory	Equipment and apparatus Unsatisfactory	Equipment and apparatus Poor	Equipment and apparatus Don't Use This Facility

Please provide any other comments or suggestions you have regarding the Gym & Functional Gym (the pit).

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* 6. How would you rate security levels in and around the club?

Excellent

Good

Satisfactory

Unsatisfactory

Poor

Do you have any other comments or suggestions regarding security at the club?

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* 7. With 1 being ‘Most Important’ please rank the areas of the club in terms of priority to improve

Gym

Reception/Shop

Bar & Restaurant

Changing Rooms

Squash Courts

Indoor Tennis Courts

Outdoor Tennis Courts

Dance Studio

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* 8. How would you rate the club overall?

Excellent

Good

Satisfactory

Unsatisfactory

Poor

Please provide any comments or suggestions you have regarding the club.

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* 9. To help keep our records up to date, please provide your details below and you will be entered into a prize draw.

Name *

Address *

Address 2

City/Town *

Post Code *

Email Address *

Mobile Phone Number *

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* 10. Please include your name and e-mail address if you wish to be entered into a draw to win a £5 Bar and Catering Voucher and £5 online court Top Up Voucher.