Consumers’ Attitudes and Satisfaction Towards Online-Only Retailers

Hello Everyone,

I would like to hear your opinions about online-only retailers for my academic work. This short survey will take no more than 5 minutes of your precious time! I can assure you that no personal details will be disclosed and your answers will be used for my academic project only.
Please read the questions carefully and don’t overthink!
Thanks!

Please note: “Online-only” retailer is an e-commerce platform that do not have a physical store (think of Amazon, Ebay and Asos rather than Zara, TopShop or John Lewis).

This survey contains a PollCode (www.poll-pool.com) on the last page
The PollCode for PollPool users (www.poll-pool.com): npwmehca

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* 1. How often do you shop from online-only retailers?

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* 2. What do you shop online most? (Please choose all applicable)

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* 3. What is the first word that comes to your mind when thinking about online-only shopping?

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* 4. Choose three of the following options you would use to describe online-only shopping advantages:

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* 5. Choose three of the following options you would use to describe online-only shopping disadvantages:

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* 6. Using the scale below, please indicate your agreement or disagreement with each statement (1 - Strongly disagree, 2 - Disagree, 3 - Neither agree nor disagree, 4 - Agree, 5 - Strongly agree):

  Strongly disagree Disagree Neither agree or disagree Agree Strongly agree
I have same product/ service quality and customer service expectations while shopping online compared to physical store
I shop more from e-commerce websites that have physical store compared to online-only retailers
I do not mind buying from new online-only retailers or to order from overseas
I prefer to purchase from well-know and usual to me online-only retailers
I believe that shopping at online-only retailers advantages surpasses its disadvantages
I have received same product/ service quality and customer service while shopping online compared to physical store
I share successful online shopping experiences/ good finds with my friends
In general, I believe online-only retailers is a reliable place to shop
I will purchase more from online-only retailers in the future
I had an awful online-only shopping experience that stopped me from buying online

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* 7. On which platforms do you see online-only retailers advertise most? (Please select all applicable)

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* 8. Please select your gender

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* 9. Please select your age group:

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* 10. In which type of area do you live?

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