Customer Satisfaction Questionnaire

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* 1. Please tell us the three words that best describe Kippie to you.

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* 2. How often do you visit Kippie?

More than 3 times a week

Twice a week

Once a week

Less than once a week

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* 3. What are your TOP THREE facilities that are most important to you?

Gym

Food & Beverage

Golf

Childcare/Kids activities

Hair & Beauty

Tennis/Raquets

Group Fitness/Wellbeing Classes

Swimming Pool

Social Events

Other (please specify)

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* 4. What services or facilities would you like to see introduced at Kippie?

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* 5. Considering your expectations of Kippie, to what extent have we met those expectations?

	Very Dissatisfied	Dissatisfied	N/A	Satisfied	Very Satisfied
Swimming Pool	Swimming Pool Very Dissatisfied	Swimming Pool Dissatisfied	Swimming Pool N/A	Swimming Pool Satisfied	Swimming Pool Very Satisfied
Tennis/Raquets	Tennis/Raquets Very Dissatisfied	Tennis/Raquets Dissatisfied	Tennis/Raquets N/A	Tennis/Raquets Satisfied	Tennis/Raquets Very Satisfied
Golf Course	Golf Course Very Dissatisfied	Golf Course Dissatisfied	Golf Course N/A	Golf Course Satisfied	Golf Course Very Satisfied
Gym	Gym Very Dissatisfied	Gym Dissatisfied	Gym N/A	Gym Satisfied	Gym Very Satisfied
Group Exercise - Les Mills such as Body Attack, Pump, RPM, Body Step	Group Exercise - Les Mills such as Body Attack, Pump, RPM, Body Step Very Dissatisfied	Group Exercise - Les Mills such as Body Attack, Pump, RPM, Body Step Dissatisfied	Group Exercise - Les Mills such as Body Attack, Pump, RPM, Body Step N/A	Group Exercise - Les Mills such as Body Attack, Pump, RPM, Body Step Satisfied	Group Exercise - Les Mills such as Body Attack, Pump, RPM, Body Step Very Satisfied
Group Exercise - Wellbeing such as Nia, Yoga, Pilates, Yoga Bugs	Group Exercise - Wellbeing such as Nia, Yoga, Pilates, Yoga Bugs Very Dissatisfied	Group Exercise - Wellbeing such as Nia, Yoga, Pilates, Yoga Bugs Dissatisfied	Group Exercise - Wellbeing such as Nia, Yoga, Pilates, Yoga Bugs N/A	Group Exercise - Wellbeing such as Nia, Yoga, Pilates, Yoga Bugs Satisfied	Group Exercise - Wellbeing such as Nia, Yoga, Pilates, Yoga Bugs Very Satisfied
Childrens Activities	Childrens Activities Very Dissatisfied	Childrens Activities Dissatisfied	Childrens Activities N/A	Childrens Activities Satisfied	Childrens Activities Very Satisfied
Food & Beverage	Food & Beverage Very Dissatisfied	Food & Beverage Dissatisfied	Food & Beverage N/A	Food & Beverage Satisfied	Food & Beverage Very Satisfied
Hair & Beauty	Hair & Beauty Very Dissatisfied	Hair & Beauty Dissatisfied	Hair & Beauty N/A	Hair & Beauty Satisfied	Hair & Beauty Very Satisfied
Social Events	Social Events Very Dissatisfied	Social Events Dissatisfied	Social Events N/A	Social Events Satisfied	Social Events Very Satisfied
Reception	Reception Very Dissatisfied	Reception Dissatisfied	Reception N/A	Reception Satisfied	Reception Very Satisfied

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* 6. What class would you like to see that we do not offer?

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* 7. If you use the Lodge for F&B how would you rate the following?

	Very Dissatisfied	Dissatisfied	Satisfied	Very Satisfied
Menu choice	Menu choice Very Dissatisfied	Menu choice Dissatisfied	Menu choice Satisfied	Menu choice Very Satisfied
Value for money	Value for money Very Dissatisfied	Value for money Dissatisfied	Value for money Satisfied	Value for money Very Satisfied
Quality of service in Conservatory	Quality of service in Conservatory Very Dissatisfied	Quality of service in Conservatory Dissatisfied	Quality of service in Conservatory Satisfied	Quality of service in Conservatory Very Satisfied
Quality of service in Bar	Quality of service in Bar Very Dissatisfied	Quality of service in Bar Dissatisfied	Quality of service in Bar Satisfied	Quality of service in Bar Very Satisfied
Themed nights	Themed nights Very Dissatisfied	Themed nights Dissatisfied	Themed nights Satisfied	Themed nights Very Satisfied

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* 8. What would you like to see on the menu?

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* 9. What one thing can we do to make your membership more enjoyable?

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* 10. How do you rate our communication with you?

Not enough

Just right

Too much

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* 11. Which communication channel do you most rely on?

Facebook

Instagram

Weekly Newsletter

Kippie APP

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* 12. We introduced the new Kippie APP in 2022 to improve the member experience. What are your thoughts regarding the APP?

	Very Dissatisfied	Dissatisfied	N/A	Satisfied	Very Satisfied
Ease of booking classes and activities	Ease of booking classes and activities Very Dissatisfied	Ease of booking classes and activities Dissatisfied	Ease of booking classes and activities N/A	Ease of booking classes and activities Satisfied	Ease of booking classes and activities Very Satisfied
Ease of cancelling	Ease of cancelling Very Dissatisfied	Ease of cancelling Dissatisfied	Ease of cancelling N/A	Ease of cancelling Satisfied	Ease of cancelling Very Satisfied
Notifications	Notifications Very Dissatisfied	Notifications Dissatisfied	Notifications N/A	Notifications Satisfied	Notifications Very Satisfied
Your overall satisfaction with the APP	Your overall satisfaction with the APP Very Dissatisfied	Your overall satisfaction with the APP Dissatisfied	Your overall satisfaction with the APP N/A	Your overall satisfaction with the APP Satisfied	Your overall satisfaction with the APP Very Satisfied

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* 13. Is there anything else you would like to see available via the APP

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* 14. Are there any additional comments or suggestions you would like to make?

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* 15. Rate your overall satisfaction with your Kippie membership.

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* 16. If you have any further comments or would like to discuss any concerns please email membership@kippielodge.co.uk and Club Director, Robin Caldwell will be in touch. Thank you.