Customer Satisfaction Survey Anchor House Question Title * 1. How likely is it that you would recommend this service to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 Not at all likely - 0 1 2 3 4 5 6 7 8 9 Extremely likely - 10 OK Question Title * 2. Overall, how satisfied or dissatisfied are you with Anchor House? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title * 3. Which of the following words would you use to describe our service? Select all that apply. Reliable High quality Staff are Knowlegable Unique Flexible OK Question Title * 4. How well do our services meet your needs? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 5. How would you rate the quality of the service? Very high quality High quality Neither high nor low quality Low quality Very low quality OK Question Title * 6. How would you rate the support you received? Excellent Above average Average Below average Poor Additional comments OK Question Title * 7. How responsive have we been to your questions or concerns about our services? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable OK Question Title * 8. How long have you been a service user of Anchor House? Less than six months Six months to a year 1 - 2 years 3 or more years OK Question Title * 9. How likely are you to use our service again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely Additional Comments OK Question Title * 10. Do you have any other comments, questions, or concerns? if you have indicated that there was parts of the service you were not happy with it would be useful to add comments to enable us to look at them and where possible inform change on our service and make it better. OK DONE