We would be grateful if you would complete this survey about Mayford House Surgery (Note: only the Surgery and not Out of Hours or Hospital Services). We want to ensure we provide the highest standard of care. A summary from this survey will be fed back to them to help them to identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can by putting an X in one box unless more than one answer is allowed. There are no right or wrong answers and your individual answers will not be identifiable.

The survey is anonymous so please do not use it to raise any particular concerns or complaints that should be addressed by the Complaints Procedure. Please contact the Practice Manager (Anna Laing) for further information.

In order to improve communication with patients and manage resources, Mayford House Surgery is developing Email and text notifications. If you would like to be added to this system please contact Reception to provide your details.



Are you?

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* 1. Are you?

How old are you?

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* 2. How old are you?

Do you have any long standing health condition?

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* 3. Do you have any long standing health condition?

Do you have a carer?

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* 4. Do you have a carer?

Are you a carer?

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* 5. Are you a carer?

What is your ethic group?

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* 6. What is your ethic group?

Thinking about the care you get from our clinical staff overall, how well does Mayford House Surgery help you to understand your health problems?

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* 7. Thinking about the care you get from our clinical staff overall, how well does Mayford House Surgery help you to understand your health problems?

How well does Mayford House Surgery help you cope with your health problems?

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* 8. How well does Mayford House Surgery help you cope with your health problems?

How well does Mayford House Surgery help you to keep healthy?

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* 9. How well does Mayford House Surgery help you to keep healthy?

Overall, how would you describe your experience of Mayford House Surgery?

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* 10. Overall, how would you describe your experience of Mayford House Surgery?

How likely are you to recommend Mayford House Surgery to friends and family if they need similar care or treatment?

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* 11. How likely are you to recommend Mayford House Surgery to friends and family if they need similar care or treatment?

There have been a number of staffing changes in the last few months. Thinking about this how helpful do you find the receptionists at Mayford House Surgery?

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* 12. There have been a number of staffing changes in the last few months. Thinking about this how helpful do you find the receptionists at Mayford House Surgery?

Thinking about this how do you find Dispensary staff at Mayford House Surgery?

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* 13. Thinking about this how do you find Dispensary staff at Mayford House Surgery?

How easy is it to get through to someone at Mayford House Surgery on the phone?

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* 14. How easy is it to get through to someone at Mayford House Surgery on the phone?

How easy is it to speak to clinical staff on the phone at Mayford House Surgery?

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* 15. How easy is it to speak to clinical staff on the phone at Mayford House Surgery?

If you need to see a GP urgently, can you normally get seen on the same day?

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* 16. If you need to see a GP urgently, can you normally get seen on the same day?

How important is it to you to be able to book appointments ahead of time at Mayford House Surgery?

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* 17. How important is it to you to be able to book appointments ahead of time at Mayford House Surgery?

How easy is it to book ahead at Mayford House Surgery?

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* 18. How easy is it to book ahead at Mayford House Surgery?

How do you normally book your appointments at Mayford House Surgery?
( Please put a tick in all the boxes that apply)

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* 19. How do you normally book your appointments at Mayford House Surgery?
( Please put a tick in all the boxes that apply)

Which of the following methods would you prefer to use to book appointments at Mayford House Surgery?
( Please put a tick in all the boxes that apply)

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* 20. Which of the following methods would you prefer to use to book appointments at Mayford House Surgery?
( Please put a tick in all the boxes that apply)

Thinking of times when you need to see a particular doctor, how quickly do you usually get seen?

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* 21. Thinking of times when you need to see a particular doctor, how quickly do you usually get seen?

Is Mayford House Surgery currently open at times that are convenient to you?

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* 22. Is Mayford House Surgery currently open at times that are convenient to you?

Which of the following methods do you prefer to find information about
Mayford House Surgery?
(Please put a tick in all boxes that apply)

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* 23. Which of the following methods do you prefer to find information about
Mayford House Surgery?
(Please put a tick in all boxes that apply)

Which of the following methods would you prefer Mayford House Surgery to communicate with you?( Please put a tick in all, the boxes that apply)

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* 24. Which of the following methods would you prefer Mayford House Surgery to communicate with you?( Please put a tick in all, the boxes that apply)

Do you think there should be more information about the following services Mayford House Surgery offer? (Please put a tick in all the boxes that apply)

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* 25. Do you think there should be more information about the following services Mayford House Surgery offer? (Please put a tick in all the boxes that apply)

Are there any things that hinder you accessing Mayford House Surgery services? (Please put a tick in all the boxes that apply)

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* 26. Are there any things that hinder you accessing Mayford House Surgery services? (Please put a tick in all the boxes that apply)

Finally please tell us one thing you think works well at Mayford House Surgery and one area you think needs improvement?

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* 27. Finally please tell us one thing you think works well at Mayford House Surgery and one area you think needs improvement?

Thank you for completing this survey. A summary and action plan will be provided later this year.
GPAQ-R2 © 2014 is reproduced with the kind permission of the University of Manchester & University of Cambridge. GPAQ incorporates the Primary Care Assessment Survey (PCAS); with permission from Dr Dana Gelb Safran creator of PCAS.
www.gpaq.info

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