WUTH website redevelopment survey

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* 1. 1. How did you get to the website today?

Google/search engine

Typed in address

Address bookmarked

Social media (facebook/twitter etc)

Link from another website or email

Other (please specify)

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* 2. How do you view the website?

Mobile/smartphone

Tablet

Laptop computer

Desktop computer

Smart TV

Other (please specify)

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* 3. Overall, how well does our website meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

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* 4. What were you looking for on our website when you last used it? Please check all applicable.

To find out what services we provide

To find information on a specific service or department

General or specific health information

To book/change an appointment

Locations and directions for our services

Parking and/or amenities

Contact Information

Staff information

Employment/recruitment services

GP information

Membership information

Charity information

News

Corporate information such as Trust Board meetings or Freedom of Information requests etc.

Other (please specify)

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* 5. How easy was it to find what you were looking for on our website?

Extremely easy

Very easy

Somewhat easy

Not so easy

Not at all easy

Was there anything you were looking for on the website that you didn't/couldn't find? Please state here.

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* 6. How visually appealing is our website?

Extremely appealing

Very appealing

Somewhat appealing

Not so appealing

Not at all appealing

Do you have any comments on the design of the website?

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* 7. How easy is it to understand the information on our website?

Extremely easy

Very easy

Somewhat easy

Not so easy

Not at all easy

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* 8. How much do you trust the information on our website?

A great deal

A lot

A moderate amount

A little

Not at all

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* 9. Which of the following devices do you use to look at the website?

Desktop computer

Laptop or notebook

Tablet (e.g.: iPad)

Mobile phone or Smartphone

Other (please specify)

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* 10. Please help us to improve by rating our site on each of the following aspects:

	Very Good	Good	Neither good nor poor	Poor	Very poor	Don't know
Ease of use of the site	Ease of use of the site Very Good	Ease of use of the site Good	Ease of use of the site Neither good nor poor	Ease of use of the site Poor	Ease of use of the site Very poor	Ease of use of the site Don't know
Attractiveness of design/appearance	Attractiveness of design/appearance Very Good	Attractiveness of design/appearance Good	Attractiveness of design/appearance Neither good nor poor	Attractiveness of design/appearance Poor	Attractiveness of design/appearance Very poor	Attractiveness of design/appearance Don't know
Ease of finding information/services	Ease of finding information/services Very Good	Ease of finding information/services Good	Ease of finding information/services Neither good nor poor	Ease of finding information/services Poor	Ease of finding information/services Very poor	Ease of finding information/services Don't know
Information that was clear and easy to understand	Information that was clear and easy to understand Very Good	Information that was clear and easy to understand Good	Information that was clear and easy to understand Neither good nor poor	Information that was clear and easy to understand Poor	Information that was clear and easy to understand Very poor	Information that was clear and easy to understand Don't know
Accurate and up-to-date information	Accurate and up-to-date information Very Good	Accurate and up-to-date information Good	Accurate and up-to-date information Neither good nor poor	Accurate and up-to-date information Poor	Accurate and up-to-date information Very poor	Accurate and up-to-date information Don't know
How the site displays on the device you are using today	How the site displays on the device you are using today Very Good	How the site displays on the device you are using today Good	How the site displays on the device you are using today Neither good nor poor	How the site displays on the device you are using today Poor	How the site displays on the device you are using today Very poor	How the site displays on the device you are using today Don't know
Pages that load on first attempt	Pages that load on first attempt Very Good	Pages that load on first attempt Good	Pages that load on first attempt Neither good nor poor	Pages that load on first attempt Poor	Pages that load on first attempt Very poor	Pages that load on first attempt Don't know
The speed in which pages load	The speed in which pages load Very Good	The speed in which pages load Good	The speed in which pages load Neither good nor poor	The speed in which pages load Poor	The speed in which pages load Very poor	The speed in which pages load Don't know
Search function	Search function Very Good	Search function Good	Search function Neither good nor poor	Search function Poor	Search function Very poor	Search function Don't know
How to leave a compliment / complaint	How to leave a compliment / complaint Very Good	How to leave a compliment / complaint Good	How to leave a compliment / complaint Neither good nor poor	How to leave a compliment / complaint Poor	How to leave a compliment / complaint Very poor	How to leave a compliment / complaint Don't know

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* 1. 1. How did you get to the website today?

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* 2. How do you view the website?

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* 3. Overall, how well does our website meet your needs?

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* 4. What were you looking for on our website when you last used it? Please check all applicable.

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* 5. How easy was it to find what you were looking for on our website?

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* 6. How visually appealing is our website?

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* 7. How easy is it to understand the information on our website?

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* 8. How much do you trust the information on our website?

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* 9. Which of the following devices do you use to look at the website?

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* 10. Please help us to improve by rating our site on each of the following aspects:

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* 11. Do you have any other comments about how we can improve our website or make it more useful to you?