General Overview

Retail Crime Survey 2017

We know that in-store crime is an important issue for our members.  We know that many of our members feel that the police and courts do not take in-store crime seriously enough.  

To this end we believe that to help us try and raise awareness of this with our politicians and legal system, it is vital that we can report on the incidents taking place in our members' stores and show them the true cost of retail crime within our industry.  

Please therefore complete this survey to allow us to collate the survey results and produce a report.  This will be launched at our 2018 Crime Seminar, which will be held at the Police Scotland College on 6th February.  Please note this date in your diary; we would love you to join us on the day to strengthen our voice with the police, court system and others involved in reducing the impact crime has on our businesses.

I very much appreciate your support on this.


* 1. Please let us know which local authority area your store is in.

* 2. Do you know your local Community Police Officer or Communities Inspector?

* 3. Over the last 12 months, how often have the following incidents occurred in your store?

  Daily Weekly Monthly Annually Never
Shoplifting
Break-ins
Violence Against Staff
Armed Robbery
Store Vandalism
Verbal/Physical Abuse when sale refused
Verbal/Physical Abuse when asking for proof of age
Employee Theft
Hate Crime (hate crime is motivated by hatred of someone's race religion gender identity, sexual orientation or disability)

* 4. Is it your perception that the following incidents are becoming more or less frequent?

  More Frequent Less Frequent About the Same
Shoplifting
Break-ins
Violence Against Staff
Armed Robbery
Store Vandalism
Verbal/Physical Abuse when sale refused
Verbal/Physical Abuse when asking for proof of age
Employee Theft
Hate Crime

* 5. When you report the following incidents to the police by phone how do you find their response?

  Very Helpful Satisfactory Unsatisfactory Very Unhelpful
Shoplifting
Break-ins
Violence Against Staff
Armed Robbery
Store Vandalism
Verbal/Physical Abuse when sale refused
Verbal/Physical Abuse when asking for proof of age
Employee Theft
Hate Crime

* 6. When you report the following incidents to the police by e-mail how do you find their response?

  Very Helpful Satisfactory Unsatisfactory Very Unhelpful
Shoplifting
Break-ins
Violence Against Staff
Armed Robbery
Store Vandalism
Verbal/Physical Abuse when sale refused
Verbal/Physical Abuse when asking for proof of age
Employee Theft
Hate Crime

* 7. When the police attend your premises to take your statement how do you find their response?

  Very Helpful Satisfactory Unsatisfactory Very Unhelpful
Shoplifting
Break-ins
Violence Against Staff
Armed Robbery
Store Vandalism
Verbal/Physical Abuse when sale refused
Verbal/Physical Abuse when asking for proof of age
Employee Theft
Hate Crime

* 8. How likely are you to report each of the following incidents to the police?

  Very Likely Likely Unlikely Very Unlikely
Shoplifting
Break-ins
Violence Against Staff
Armed Robbery
Store Vandalism
Verbal/Physical Abuse when sale refused
Verbal/Physical Abuse when asking for proof of age
Employee Theft
Hate Crime

* 9. In 2016 how many working days did you lose to staff appearing in court?

* 10. How satisfied were you with the police keeping you up to date on the progress of your report?

  Very Helpful Satisfactory Unsatisfactory Very Unhelpful
Shoplifting
Break-ins
Violence Against Staff
Armed Robbery
Store Vandalism
Verbal/Physical Abuse when sale refused
Verbal/Physical Abuse when asking for proof of age
Employee Theft
Hate Crime

* 11. For the incidents you have reported to the police, have you been satisfied with the penalties imposed?

  Very Satisfied Satisfied Unsatisfied PenaltyUnknown
Shoplifting
Break-ins
Violence Against Staff
Armed Robbery
Store Vandalism
Verbal/Physical Abuse when sale refused
Verbal/Physical Abuse when asked for proof of age
Employee Theft
Hate Crime

* 12. If you could, how would you make crime reporting easier?

* 13. Please estimate how much retail crime (Theft, Vandalism, Violence etc.) has cost your store for the full year in 2016?

* 14. Please estimate how much has been spent on security and preventative measures for your store for the full year in 2016?

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