Patient feedback - Westway Medical Centre

Your feedback matters to us as we seek to improve our service. Thank you for your time.

This survey is anonymous and relates to your recent interaction with us at Westway Medical Centre.

Estimated time to complete: 1-2 minutes

Question Title

* 1. How did you contact the surgery?

Telephone

Online

In person

Question Title

* 2. How easy was it to get through to the practice?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

Question Title

* 3. How helpful did you find our receptionist staff?

Very helpful

Fairly helpful

Not very helpful

Not at all helpful

Not relevant

Question Title

* 4. Were you satisfied with the type of appointment you were offered?

Yes, and I accepted the appointment

No, but I still took an appointment

No, and I did not take an appointment

Question Title

* 5. Overall, how would you describe your recent experience of requesting help?

Very good

Fairly good

Neither good nor poor

Fairly poor

Very poor

Question Title

* 6. What kind of interaction with a clinician did you have?

Face to face appointment

Telephone call appointment

Video call appointment

eCONSULT & text interaction

Home visit

Question Title

* 7. What kind of clinician managed you?

Nurse

Pharmacist

GP Registrar (Trainee Doctor)

General Practitioner

Question Title

* 8. Were your needs met?

Yes, definitely

Yes, to some extent

No, not at all

Question Title

* 9. How satisfied were you with how the clinician managed you?

Very satisfied

Fairly Satisfied

Not very satisfied

Not satisfied at all

Question Title

* 10. Overall, how was your recent experience of our service at Westway?

Very good

Good

Neither good or poor

Poor

Very Poor

Don't know

Patient feedback - Westway Medical Centre

Your feedback matters to us as we seek to improve our service. Thank you for your time.

Question Title

* 1. How did you contact the surgery?

Question Title

* 2. How easy was it to get through to the practice?

Question Title

* 3. How helpful did you find our receptionist staff?

Question Title

* 4. Were you satisfied with the type of appointment you were offered?

Question Title

* 5. Overall, how would you describe your recent experience of requesting help?

Question Title

* 6. What kind of interaction with a clinician did you have?

Question Title

* 7. What kind of clinician managed you?

Question Title

* 8. Were your needs met?

Question Title

* 9. How satisfied were you with how the clinician managed you?

Question Title

* 10. Overall, how was your recent experience of our service at Westway?

Question Title

* 11. Do you have any comments, questions or suggestions?