Hampton Pool Customer Survey 2019

Question Title

* 1. How often do you visit Hampton Pool?

Daily

A few times a week

Weekly

Fortnightly

Monthly

Other

Question Title

* 2. What time of day do you visit Hampton Pool?(You can tick more than one box)

0600-0900

0900-1200

1200-1500

1500-1800

1800-2100

Question Title

* 3. Which of the following services do you use at Hampton Pool? (please tick all applicable boxes)

Swimming

Gym

Lessons

Fitness Classes

Café

TnT

Swim shop at reception

Concerts

Rookie Lifeguards

STA Teacher Training

NPLQ Training

Moonlight Swim

Other (please specify)

Question Title

* 4. Please rate the following statements regarding the staff at Hampton Pool

	Excellent	Good	Average	Poor
Friendliness	Friendliness Excellent	Friendliness Good	Friendliness Average	Friendliness Poor
Attitude	Attitude Excellent	Attitude Good	Attitude Average	Attitude Poor
Helpfulness	Helpfulness Excellent	Helpfulness Good	Helpfulness Average	Helpfulness Poor
Knowledge about the pool facilities/services and offers	Knowledge about the pool facilities/services and offers Excellent	Knowledge about the pool facilities/services and offers Good	Knowledge about the pool facilities/services and offers Average	Knowledge about the pool facilities/services and offers Poor
Appearance/Uniform	Appearance/Uniform Excellent	Appearance/Uniform Good	Appearance/Uniform Average	Appearance/Uniform Poor
Providing a safe environment	Providing a safe environment Excellent	Providing a safe environment Good	Providing a safe environment Average	Providing a safe environment Poor

Other (please specify)

Question Title

* 5. How do you find the welcome you get at Hampton Pool?

Excellent

Good

Average

Poor

Other (please specify)

Question Title

* 6. How would you rate the cleanliness of the following

	Excellent	Good	Average	Poor
Reception	Reception Excellent	Reception Good	Reception Average	Reception Poor
Female changing rooms	Female changing rooms Excellent	Female changing rooms Good	Female changing rooms Average	Female changing rooms Poor
Male changing rooms	Male changing rooms Excellent	Male changing rooms Good	Male changing rooms Average	Male changing rooms Poor
Disabled/family changing room	Disabled/family changing room Excellent	Disabled/family changing room Good	Disabled/family changing room Average	Disabled/family changing room Poor
Pool area	Pool area Excellent	Pool area Good	Pool area Average	Pool area Poor
Cafe	Cafe Excellent	Cafe Good	Cafe Average	Cafe Poor

Question Title

* 7. How do you find the information provided about Hampton Pool by the following

	Excellent	Good	Average	Poor
Email	Email Excellent	Email Good	Email Average	Email Poor
Website	Website Excellent	Website Good	Website Average	Website Poor
Posters in the building	Posters in the building Excellent	Posters in the building Good	Posters in the building Average	Posters in the building Poor
Timetable/Brochure	Timetable/Brochure Excellent	Timetable/Brochure Good	Timetable/Brochure Average	Timetable/Brochure Poor
Social media	Social media Excellent	Social media Good	Social media Average	Social media Poor

Question Title

* 8. Are you happy with the current timetable?

Yes

If 'no' please state why below.

Question Title

* 9. How did you hear about Hampton Pool?

Family / Friend

Internet / Search engine

Newspaper / Magazine Ad

Social Media

Other (please specify)

Question Title

* 10. Would you recommend Hampton Pool to a friend?

Yes

If 'no' please state why below.

Question Title

* 11. With our future development, would you be happy with the following improvements.... (Please tick appropriate)

improved male and female changing facilities

new and improved family and cubicle changing facilities

lift to the Sundeck Cafe

larger cafe with more indoor seating

improved, user friendly reception area

a gym that is accessible to all

fit for purpose fitness studios

improved facilities for staff

a dedicated first-aid room for our pool

improved and more secure bike racks

secure buggy park

a greener site/ reducing our carbon footprint

a more efficient and safer use of our carpark

Question Title

* 12. The development plan for Hampton Pool is still waiting for planning permission to be granted. Would you like to receive updates by email on the progress of our development?

Yes. please provide email address (optional)

Question Title

* 13. If you had one suggestion to improve Hampton Pool what would it be?

Question Title

* 14. How would you rate Hampton Pool on a scale of 1 to 10, where 1 is extremely poor and 10 is perfect?

Question Title

* 15. What is your gender? (optional)

Male

Female

Question Title

* 16. What are the first three digits of your postcode? (optional)

Question Title

* 17. What is your age?

under 16

17-24

25-40

41-65

65-75

76+