OCS Special Assistance at Bristol Airport, Your Feedback (Web Link)

Please be advised that if you wish to have a reply to your feedback, please use our dedicated Compliments and Complaints link on our website- www.bristolairport.com

Question Title

* 1. Did you pre-book your special assistance more than 48 hours before arriving at Bristol Airport?

Yes

No

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* 2. Please rate the quality of the assistance provided to you to help you get through the airport on your outbound journey (ie. From the point you arrived at the airport to the point where you boarded the aircraft).

Excellent

Good

Acceptable

Poor

Extremely Poor

Not applicable

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* 3. Please rate the quality of assistance provided to you to help you board the aircraft, move to your seat and, if required, store your cabin baggage.

Excellent

Good

Acceptable

Poor

Extremely Poor

Not applicable

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* 4. Please rate the quality of assistance provided to you to help move from the arrival gate, through immigration (if an international flight), through baggage reclaim and out of the airport building.

Excellent

Good

Acceptable

Poor

Extremely Poor

Not applicable

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* 5. Please rate the general helpfulness and courtesy of the OCS staff at Bristol Airport in meeting your assistance needs:

Excellent

Good

Acceptable

Poor

Extremely Poor

Not applicable

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* 6. Would you like to tell us anything about the assistance you received on your outbound or inbound journey that fell below or exceeded your expectations?