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* 1. We have different ways for tenants to engage with Ochil View Housing Association. What methods would you feel comfortable partaking in?

  Yes No Don't Know - Need More Information
Completing Surveys
Entering Competitions
Liaising Directly with Staff
Contributing to the Newsletter
Being a Member of Ochil View Housing Association
Being on our Register of Interested Tenants
Engaging through Social Media
Taking Part in Estate Walkabouts
Engaging through the 'My Home' Portal on Website

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* 2. The following are just some potential ideas for how tenants could engage with Ochil View in the future. Please tick those that may interest you.

  Yes No Don't Know - Need More Information
A Tenant Body that reviews Ochil View's performance as a landlord
A Tenant Communications Group
Engaging via Text Messaging
A Tenant Repairs Review Group
Creating a Tenants Newsletter
Mystery Shopping
A Digital Inclusion Group
Engaging within the local community

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* 3. When sharing information, Ochil View have a range of methods to communicate. Please tick those that you are aware of.

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Website
Facebook
Twitter
Newsletter
Tenant Handbook
Information to those on Register of Interested Tenants
Our Annual Charter Report
Ochil View Housing's Annual Report

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* 4. When a service that directly affects you as a tenant is changing, such as planned maintenance to your property i.e. replacement kitchens or changes to your rent, how satisfied or dissatisfied are you that you are adequately consulted ahead of any change?

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* 5. How satisfied or dissatisfied are you that you feel appropriately informed of how Ochil View is performing as a landlord in relation to service delivery? (i.e. tenant satisfaction, complaints handling, anti-social behaviour, repairs etc.)

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* 6. How satisfied or dissatisfied are you with the opportunities given to you to participate in Ochil View Housing Association’s decision-making processes?

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* 7. Are you aware that information provided by Ochil View can be delivered in a way that suits you, i.e. large print, audio, different languages?

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* 8. What is the most important thing for you when liaising with an Ochil View staff member?

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* 9. Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by Ochil View Housing Association?

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* 10. Please leave any further relevant comments in the box below. This can be relating to engagement, communication, or customer services.

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* 11. If you are happy for us to be entered into our prize draw, please leave your name and email address or phone number in the box below. We would also like to contact you in the future regarding the subjects discussed. This information will not be shared outside of Ochil View Housing Association.

Thank you for taking the time to complete this survey. Simply click 'Done' when you are happy with your answers and you will be automatically entered into our prize draw. We will provide feedback on the outcomes shortly after.

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