Bus Service Survey

Thank you in advance for providing feedback – please answer our short questionnaire based on your most recent journey with us. Your views are important to us. We do not collect any personal information so your response will remain anonymous but we look carefully at all passengers’ feedback so we can identify where we might do better.

* 1. Please enter the route number of the bus you boarded.

* 2. Please enter the approximate time you boarded the bus

Time
:

* 3. What was the main purpose of your bus journey?

* 4. What was the main reason you chose to take the bus for that journey?

* 5. Did you use any of the following to check when the bus was meant to arrive?

  Before you left for the bus stop At the bus stop
Paper timetable
Stephensons Online timetable
Other online timetable
Stephensons Live Bus Tracker
Other Live bus locator/timings (e.g. via mobile app/web)
Electronic display at the bus stop
Other

* 6. How satisfied were you with each of the following?

  Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Don't know/No opinion
The length of time you had to wait for the bus
The bus turning up on time

* 7. Thinking about whilst you were on the bus, please indicate how satisfied you were with the following?

  Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Don't know/No opinion
The cleanliness and condition of the inside of the bus
The information provided inside the bus
The availability of seating or space to stand
The comfort of the seats
The amount of personal space you had around you
Provision of grab rails to stand/move within the bus
The temperature inside the bus
Your personal security whilst on the bus

* 8. Thinking about the driver, please indicate how satisfied you were with the following?

  Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Don't know/No opinion
How near to the kerb/stop the bus stopped
The driver's appearance
The greeting/welcome you got from the driver
The helpfulness and attitude of the driver
The time the driver gave you to get to you seat
Smoothness/freedom from jolting during the journey
The safety of the driving (i.e. appropriateness of speed, driver concentrating)

* 9. Overall, taking everything into account from start to end of the bus journey, how satisfied were you with your bus journey?

* 10. What type of ticket or pass did you use?

* 11. How satisfied were you with the value for money of your journey?

* 12. Are you?

* 13. In which age group are you?

* 14. Which of the following best describes your ethnic background?

* 15. Are you registered disabled?

* 16. How often are you able to drive, or to ask someone else to drive you for local journeys?

* 17. If something could have been improved on your journey, what would it have been? Whilst we are not able to respond to individual comments left here, if you would like a response to your suggestions - please email: customerservices@stephensonsofessex.com

Thank you for your thoughts, your time and your feedback. It all helps.
Report a problem

T