Healthwatch Calderdale has been asked by Calderdale and Huddersfield NHS Foundation Trust (CHFT) to gather feedback about access to telephone and video health care (such as telephone or video appointments) from local people who:

  • do not speak English at all/people who have only a very basic command of English/limited English proficiency
  • are older and/or frail
  • have a disability (including people with a physical or mobility impairment, sensory impairment, mental health condition, learning disability, developmental disability, cognitive impairment or long term condition)
If you consider yourself to be in any of the above groups and live in Calderdale or Kirklees, please share your views with us.   Please also talk to us if you represent a Calderdale or Kirklees resident in any of the above groups.  

Everything you tell us will be anonymous – but we believe your feedback will help us shape future changes and make a positive difference. 

This survey will be open until 11 October 2019.
 
If you wish to find out more or get in touch contact either:
Karen Huntley via karen.huntley@healthwatchcalderdale.co.uk
or
Jo Budgen via jo.budgen@healthwatchcalderdale.co.uk 

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* 1. Are you?

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* 2. Consent:
I give my consent for Healthwatch Calderdale to use my data anonymously and to share the project’s findings with other organisations

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* 3. Telephone care
Do you feel you/person you care for would be able to access the telephone care service without difficulty?

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* 4. What difficulties would there be for you/the person you care for/ represent in accessing the telephone care service?

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* 5. What would make it easier for you/the person you care for/represent to access the telephone care service?

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* 6. Would you/the person you care for/represent be likely to use the telephone care service if these barriers could be overcome?

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* 7. Video care
Do you feel you/person you care for would be able to access the video care service without difficulty?

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* 8. What difficulties would there be for you/the person you care for/ represent in accessing the video care service?

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* 9. What would make it easier for you/the person you care for/represent to access the video care service?

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* 10. Would you/the person you care for/represent be likely to use the video care service if these barriers could be overcome?

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* 11. Equality Monitoring
What is the first part of your postcode? E.g. HD1, WF10, HX2, HX6

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* 12. Which age group are you in?

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* 13. What is your ethnic group? (Please choose only one.)

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* 14. What language do you feel most comfortable communicating in?

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* 15. Do you feel your level of English is adequate for you to take part in (speak and understand) a telephone care call?

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* 16. Do you feel your level of English is adequate for you to take part in (speak and understand)  a video care call?

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* 17. Do you consider yourself to be disabled?

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* 18. Type of disability/impairment
If you selected 'yes' to the question above, please tick all that apply

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* 19. What is your gender?

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* 20. Is your gender identity different to the gender you were assumed at birth?

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* 21. What is your sexual orientation?

0 of 21 answered
 

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