DB Automotive Customer Satisfaction Survey

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* 1. Which vehicle did you purchase from DB Automotive?

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* 2. Which one of our agents did you deal with?

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* 3. How did you mainly deal with our agent?

E-Mail

Telephone

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* 4. From your first enquiry to delivery how long did the process take?

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* 5. On a scale of 1-10 how easy would you rate buying a car from DB Automotive?

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 6. How would you describe the level of detail our agent gave you in terms of your finance options?

Exceeded expectations

Met expectations

Below expectations

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* 7. Which level of warranty did you take out? How long is your car covered for and what is the claim limit per claim?

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* 8. Did our agent offer to upgrade your warranty?

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* 9. On handover did our driver offer to explain how to use controls of your new car?

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* 10. We offer a £200 referral fee for all customers introduced to us. Based on your experience with DB Automotive would you recommend us to your friends?

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* 11. Please describe in detail any feedback you have for how we can improve our service? We take pride in listening to all of our customers feedback and reporting back with changes suggested.

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* 1. Which vehicle did you purchase from DB Automotive?

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* 2. Which one of our agents did you deal with?

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* 3. How did you mainly deal with our agent?

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* 4. From your first enquiry to delivery how long did the process take?

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* 5. On a scale of 1-10 how easy would you rate buying a car from DB Automotive?

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* 6. How would you describe the level of detail our agent gave you in terms of your finance options?

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* 7. Which level of warranty did you take out? How long is your car covered for and what is the claim limit per claim?

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* 8. Did our agent offer to upgrade your warranty?

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* 9. On handover did our driver offer to explain how to use controls of your new car?

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* 10. We offer a £200 referral fee for all customers introduced to us. Based on your experience with DB Automotive would you recommend us to your friends?

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* 11. Please describe in detail any feedback you have for how we can improve our service? We take pride in listening to all of our customers feedback and reporting back with changes suggested.

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* 12. Full Name