This questionnaire is available for parents, carers,
children, young people and professionals

You have recently made an enquiry to or completed work with the Special Educational Needs and Disabilities Information, Advice and Support Service (SEND IAS Service) in Cumbria. We hope you will be able to complete this short questionnaire so we can gather your feedback with the aim of improving our services.  We welcome your views and opinions.
We would like to take this opportunity to thank you.

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* 1. Where did you hear about the SEND IAS Service?
Please tick all that apply:

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* 2. Why did you contact the SEND IAS Service?
Please tick all that apply:

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* 3. How easy was it to get in touch with us?

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* 4. How helpful was the information, advice and support we gave you?

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* 5. How neutral, fair and unbiased do you think we were?

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* 6. What difference do you think our information, advice or support has made for you?

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* 7. Did the IASS Co­ordinator:

  Yes No
Return your calls?
Keep in touch?
Explain why decisions were made and explain what was happening? 
Listen to your views?
Treat you with respect?
Explain who they were and what their role was?

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* 8. Since contacting the SEND IAS Service is your child any better supported at school and making progress? 

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* 9. Was the service you received confidential?

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* 10. Did the information you received meet your needs?

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* 11. Overall how satisfied are you with the service we gave?

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* 12. How likely is it that you would recommend the service to others?

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* 13. What do you think we do that is good?

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* 14. What do you think we could do better?

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* 15. Please tick one of the following boxes to let us know which area you live in:

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* 16. Thank you very much for completing this feedback form. You don’t have to give us your name if you don’t want to, but if you do, it will help us to act on your feedback.

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