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* 1. How easy or difficult was it to schedule your appointment at a time that was convenient for you?

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* 2. Overall, how would you rate the helpfulness of Alverna staff?

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* 3. How satisfied or dissatisfied were you with the amount of time the dentist kept you waiting?

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* 4. Overall, how clean do you feel Alverna House is?

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* 5. Overall, how satisfied or dissatisfied were you with your dental treatment today?

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* 6. Did you feel that you were sufficiently involved in decisions about your care?

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* 7. We would like you to think about your recent experience of our service. How likely are you to recommend our dental practice to friends and family if they needed similar care or treatment?

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* 8. Thinking about your response to Question 7, what is the main reason you feel this way?

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