Freight Digitalisation

1. Business Needs Survey

This anonymous survey is to gather thought leaders' views on the blocks to and requirements for digital transformation of the freight transport and logistics industry. It is aimed at organisations who work in the industry or have freight transport or logistics requirements. It is intended to identify whether digital technologies in freight can help reduce manual inefficiencies and improve margins in industry.

Please complete it on behalf of your organisation - please feel free to add personal comments to each question should you have any.

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1. What is the size of organisation?

10 employees or fewer

50 employees or fewer

250 employees or fewer

250+ employees

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2. What is your organisation's average annual turnover?

€2M or less

€10M or less

€50 or less

€50M+

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3. Which of the following best describes the principal industry of your organisation?

Advertising & Marketing

Airlines & Aerospace (including Defense)

Automotive

Building & Construction

Entertainment & Leisure

Food & Beverages

Healthcare & Pharmaceuticals

Manufacturing

Mechanical/Industrial Engineering

Retail & Consumer Durables

Telecommunications, Technology, Internet & Electronics

Transportation & Delivery

Utilities, Energy, and Extraction

Other (please specify)

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4. Does your organisation have an existing digitalisation strategy?

Yes

Not sure

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5. What do you think is your organisation's view of the digitalisation of its own freight transport or logistics?

Not yet considered it

It is currently under consideration

It has been considered but rejected

It has been considered and to be reviewed again in the future

It is considered as needed but don't know how/where to start

It is in progress already

It is already completed

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6. What do you think your organisation believes to be the main obstacles for success in digitalisation of its freight transport or logistics (please rank with 1 being the highest and 5 the lowest)

Cost

Lack of knowledge

Risk

Time

Other

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7. What do you think is your organisation's view that the obstacles can be overcome with your organisation's own resources?

Not at all

Not now

Not soon

Eventually

Yes

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8. What do you think is your organisation's view that help from 3rd Party services can overcome the blocks?

Not interested

Unlikely

Potentially

More than likely

Very likely

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9. What do you think your organisation considers as required to maximise the success of digitalisation of its freight transport or logistics

	Must include	Very important	Important	Nice to have	Not important
Automation: to minimise manual work and allow staff to focus on customer-oriented tasks	Automation: to minimise manual work and allow staff to focus on customer-oriented tasks Must include	Automation: to minimise manual work and allow staff to focus on customer-oriented tasks Very important	Automation: to minimise manual work and allow staff to focus on customer-oriented tasks Important	Automation: to minimise manual work and allow staff to focus on customer-oriented tasks Nice to have	Automation: to minimise manual work and allow staff to focus on customer-oriented tasks Not important
Business Intelligence: to provide current/real-time data and/or dashboards	Business Intelligence: to provide current/real-time data and/or dashboards Must include	Business Intelligence: to provide current/real-time data and/or dashboards Very important	Business Intelligence: to provide current/real-time data and/or dashboards Important	Business Intelligence: to provide current/real-time data and/or dashboards Nice to have	Business Intelligence: to provide current/real-time data and/or dashboards Not important
Comfort/Fit: to work within existing set up with little change in or increase to current work	Comfort/Fit: to work within existing set up with little change in or increase to current work Must include	Comfort/Fit: to work within existing set up with little change in or increase to current work Very important	Comfort/Fit: to work within existing set up with little change in or increase to current work Important	Comfort/Fit: to work within existing set up with little change in or increase to current work Nice to have	Comfort/Fit: to work within existing set up with little change in or increase to current work Not important
Compliance Service: to maximise integrity using similar extensive practices as tier-1 organisations	Compliance Service: to maximise integrity using similar extensive practices as tier-1 organisations Must include	Compliance Service: to maximise integrity using similar extensive practices as tier-1 organisations Very important	Compliance Service: to maximise integrity using similar extensive practices as tier-1 organisations Important	Compliance Service: to maximise integrity using similar extensive practices as tier-1 organisations Nice to have	Compliance Service: to maximise integrity using similar extensive practices as tier-1 organisations Not important
Connectivity: to interact with partners using existing, proprietary systems (plug 'n' play) without resorting to manual methods	Connectivity: to interact with partners using existing, proprietary systems (plug 'n' play) without resorting to manual methods Must include	Connectivity: to interact with partners using existing, proprietary systems (plug 'n' play) without resorting to manual methods Very important	Connectivity: to interact with partners using existing, proprietary systems (plug 'n' play) without resorting to manual methods Important	Connectivity: to interact with partners using existing, proprietary systems (plug 'n' play) without resorting to manual methods Nice to have	Connectivity: to interact with partners using existing, proprietary systems (plug 'n' play) without resorting to manual methods Not important
Community: to gain the benefits of being part of a larger collective (e.g. increased purchasing power, etc.)	Community: to gain the benefits of being part of a larger collective (e.g. increased purchasing power, etc.) Must include	Community: to gain the benefits of being part of a larger collective (e.g. increased purchasing power, etc.) Very important	Community: to gain the benefits of being part of a larger collective (e.g. increased purchasing power, etc.) Important	Community: to gain the benefits of being part of a larger collective (e.g. increased purchasing power, etc.) Nice to have	Community: to gain the benefits of being part of a larger collective (e.g. increased purchasing power, etc.) Not important
Convenience: to get the maximum, quality service offering from one place without the need to make significant changes	Convenience: to get the maximum, quality service offering from one place without the need to make significant changes Must include	Convenience: to get the maximum, quality service offering from one place without the need to make significant changes Very important	Convenience: to get the maximum, quality service offering from one place without the need to make significant changes Important	Convenience: to get the maximum, quality service offering from one place without the need to make significant changes Nice to have	Convenience: to get the maximum, quality service offering from one place without the need to make significant changes Not important
Cost Benefit: to improve current operational margins whilst reducing costs	Cost Benefit: to improve current operational margins whilst reducing costs Must include	Cost Benefit: to improve current operational margins whilst reducing costs Very important	Cost Benefit: to improve current operational margins whilst reducing costs Important	Cost Benefit: to improve current operational margins whilst reducing costs Nice to have	Cost Benefit: to improve current operational margins whilst reducing costs Not important
Customer Service Excellence: to have peace of mind knowing there is expert support on hand	Customer Service Excellence: to have peace of mind knowing there is expert support on hand Must include	Customer Service Excellence: to have peace of mind knowing there is expert support on hand Very important	Customer Service Excellence: to have peace of mind knowing there is expert support on hand Important	Customer Service Excellence: to have peace of mind knowing there is expert support on hand Nice to have	Customer Service Excellence: to have peace of mind knowing there is expert support on hand Not important
De-risked: to ensure minimal chance of failure and every opportunity for success, tried and tested by a community of users	De-risked: to ensure minimal chance of failure and every opportunity for success, tried and tested by a community of users Must include	De-risked: to ensure minimal chance of failure and every opportunity for success, tried and tested by a community of users Very important	De-risked: to ensure minimal chance of failure and every opportunity for success, tried and tested by a community of users Important	De-risked: to ensure minimal chance of failure and every opportunity for success, tried and tested by a community of users Nice to have	De-risked: to ensure minimal chance of failure and every opportunity for success, tried and tested by a community of users Not important
Ease of use: to minimise need for training and impact of change with simple to use guides	Ease of use: to minimise need for training and impact of change with simple to use guides Must include	Ease of use: to minimise need for training and impact of change with simple to use guides Very important	Ease of use: to minimise need for training and impact of change with simple to use guides Important	Ease of use: to minimise need for training and impact of change with simple to use guides Nice to have	Ease of use: to minimise need for training and impact of change with simple to use guides Not important
Flexibility: to source or place capacity at any time in real time	Flexibility: to source or place capacity at any time in real time Must include	Flexibility: to source or place capacity at any time in real time Very important	Flexibility: to source or place capacity at any time in real time Important	Flexibility: to source or place capacity at any time in real time Nice to have	Flexibility: to source or place capacity at any time in real time Not important
Green: to reduce carbon footprint and/or congestion	Green: to reduce carbon footprint and/or congestion Must include	Green: to reduce carbon footprint and/or congestion Very important	Green: to reduce carbon footprint and/or congestion Important	Green: to reduce carbon footprint and/or congestion Nice to have	Green: to reduce carbon footprint and/or congestion Not important
Predictive Analytics: to get invaluable information regarding optimising future transport	Predictive Analytics: to get invaluable information regarding optimising future transport Must include	Predictive Analytics: to get invaluable information regarding optimising future transport Very important	Predictive Analytics: to get invaluable information regarding optimising future transport Important	Predictive Analytics: to get invaluable information regarding optimising future transport Nice to have	Predictive Analytics: to get invaluable information regarding optimising future transport Not important
Quality: to ensure the same or better service levels are maintained	Quality: to ensure the same or better service levels are maintained Must include	Quality: to ensure the same or better service levels are maintained Very important	Quality: to ensure the same or better service levels are maintained Important	Quality: to ensure the same or better service levels are maintained Nice to have	Quality: to ensure the same or better service levels are maintained Not important
Reliability: to ensure services are constantly and consistently delivered at the same quality	Reliability: to ensure services are constantly and consistently delivered at the same quality Must include	Reliability: to ensure services are constantly and consistently delivered at the same quality Very important	Reliability: to ensure services are constantly and consistently delivered at the same quality Important	Reliability: to ensure services are constantly and consistently delivered at the same quality Nice to have	Reliability: to ensure services are constantly and consistently delivered at the same quality Not important
Reporting (KPIs, etc): to provide customised and specific on-target reports and/or dashboards	Reporting (KPIs, etc): to provide customised and specific on-target reports and/or dashboards Must include	Reporting (KPIs, etc): to provide customised and specific on-target reports and/or dashboards Very important	Reporting (KPIs, etc): to provide customised and specific on-target reports and/or dashboards Important	Reporting (KPIs, etc): to provide customised and specific on-target reports and/or dashboards Nice to have	Reporting (KPIs, etc): to provide customised and specific on-target reports and/or dashboards Not important
SaaS: to remove the need for additional soft- or hardware	SaaS: to remove the need for additional soft- or hardware Must include	SaaS: to remove the need for additional soft- or hardware Very important	SaaS: to remove the need for additional soft- or hardware Important	SaaS: to remove the need for additional soft- or hardware Nice to have	SaaS: to remove the need for additional soft- or hardware Not important
Security: to ensure data projection	Security: to ensure data projection Must include	Security: to ensure data projection Very important	Security: to ensure data projection Important	Security: to ensure data projection Nice to have	Security: to ensure data projection Not important
Speed: to source or place capacity faster and faster to meet growing needs	Speed: to source or place capacity faster and faster to meet growing needs Must include	Speed: to source or place capacity faster and faster to meet growing needs Very important	Speed: to source or place capacity faster and faster to meet growing needs Important	Speed: to source or place capacity faster and faster to meet growing needs Nice to have	Speed: to source or place capacity faster and faster to meet growing needs Not important
Value: to gain significant cost benefit with low expenditure	Value: to gain significant cost benefit with low expenditure Must include	Value: to gain significant cost benefit with low expenditure Very important	Value: to gain significant cost benefit with low expenditure Important	Value: to gain significant cost benefit with low expenditure Nice to have	Value: to gain significant cost benefit with low expenditure Not important
Visibility: to find partners beyond their current natural reach	Visibility: to find partners beyond their current natural reach Must include	Visibility: to find partners beyond their current natural reach Very important	Visibility: to find partners beyond their current natural reach Important	Visibility: to find partners beyond their current natural reach Nice to have	Visibility: to find partners beyond their current natural reach Not important

Other (please specify)

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10. If a company that specialises in digital transformation of freight could help your organisation meet its needs, would you or someone in your organisation be interested to hear more?

Not yet

Yes

Please complete your contact details if you wish to be contacted with more information.