Gambling Commission consumer survey Question Title * 1. Why did you contact the Gambling Commission? For advice and support To report a gambling company To get information about gambling Other (please specify) Question Title * 2. Before contacting us did you use the Gambling Commission website first? Yes, I visited the site only to get the contact number Yes, I visited the site, but could not find what I needed Yes, I visited the site, but needed clarification on my issue No, I didn’t visit the site Question Title * 3. How satisfied were you with the way your call/ email was handled? Very satisfied Satisfied Neither satisfied or dissatisfied Dissatisfied Very dissatisfied Timeliness of response Timeliness of response Very satisfied Timeliness of response Satisfied Timeliness of response Neither satisfied or dissatisfied Timeliness of response Dissatisfied Timeliness of response Very dissatisfied Helpfulness of advice provided Helpfulness of advice provided Very satisfied Helpfulness of advice provided Satisfied Helpfulness of advice provided Neither satisfied or dissatisfied Helpfulness of advice provided Dissatisfied Helpfulness of advice provided Very dissatisfied Overall service received Overall service received Very satisfied Overall service received Satisfied Overall service received Neither satisfied or dissatisfied Overall service received Dissatisfied Overall service received Very dissatisfied Question Title * 4. Following the advice provided: Yes No Has your enquiry been resolved? Has your enquiry been resolved? Yes Has your enquiry been resolved? No Do you now have enough information to deal with the issue you contacted us about? Do you now have enough information to deal with the issue you contacted us about? Yes Do you now have enough information to deal with the issue you contacted us about? No Do you need to contact another party? Do you need to contact another party? Yes Do you need to contact another party? No If you need to contact another party, please list who. Question Title * 5. What do you think is the role and responsibility of the Gambling Commission? Ensuring gambling companies are meeting the standards required of them Making sure that gambling companies follow the law Resolving complaints between gambling companies and consumers Responsible for helping making gambling companies pay consumers Responsible for educating consumers Responsible for setting standards for gambling advertising and marketing Other (please specify) Question Title * 6. Thank you for your feedback, in order to improve our service, please let us know the reasons for your ratings Done
