GP Access for British Sign Language Users

Introduction

This survey is for London Borough of Bexley residents only.

Healthwatch Bexley are working with Bexley Deaf Centre to explore GP access for deaf British sign language users in the London Borough of Bexley. Following on from the Healthwatch Bexley GP Access Report, published in November, we want to understand your experiences of booking and attending GP appointments.

Healthwatch Bexley is your health and social care champion. We make sure NHS leaders and other decision-makers hear your voice and use your feedback. The results of your feedback will be shared with decision-makers to improve care. This survey will close at 5pm on Friday 25th February 2022.

We treat your personal data as confidential and protect it accordingly. We will always make sure that your data is protected and treated securely. Read our full Privacy Statement here.

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* 1. Are you deaf and a British sign language user?

Yes

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* 2. Please tell us the name of your GP surgery? Drop down

Other (please specify)

Your Experience

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* 3. How would you rate your experience booking an appointment in the last 4 months?

Very Good

Good

Poor

Very Poor

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* 4. How would you rate your experience at your appointment in the last 4 months?

Very good

Good

Poor

Very Poor

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* 5. Please tell us about your experience of accessing your GP in the last 4 months

Communicating with your GP practice

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* 6. How do you usually get in touch with your GP practice to book an appointment etc?

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* 7. How does your GP practice normally contact you?

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* 8. What type of appointments are available to you?

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* 9. What adjustments does your GP practice make for you as a deaf person who uses British sign language?

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* 10. What does your GP practice offer or provide to meet your communication needs?

Covid-19

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* 11. Has Covid-19 affected the way you access and communicate with your GP practice?

Yes

Not Sure

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* 12. Please provide details

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* 13. Do you feel your GP practice currently meets your communication needs?

Yes

Not sure

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* 14. Is there anything else you would like to tell us about visiting your GP practice?

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* 15. Do you have any suggestions about contacting and accessing your GP practice?

About You (these questions are optional)

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* 16. What is the first part of your postcode?

Other (please specify)

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* 17. What is your age group?

Under 18

18-24

25-34

35-44

45-54

55-64

65+

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* 18. Which of the following best describes you?

Female

Male

Non-binary

Prefer to self-describe

Prefer not to say

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* 19. Which of the following best describes how you think of yourself

Hetrosexual or straight

Gay or lesbian

Bisexual

Prefer to self-describe

Prefer not to say

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* 20. What is your ethnic group?

Thank you for taking the time to answer this questionnaire.

After the closing date of Friday 25th February 2022 the results will be analysed and a report written by Healthwatch Bexley. The results of your feedback will be shared with decision-makers such as the South East London Clinical Commissioning Group, to help improve GP services for all British sign language users in the London Borough of Bexley. The report will also be available on the Healthwatch Bexley website and promoted via our newsletter, social media and through our connections within the local community.

If you would like to comment further please contact us by emailing: admin@healthwatchbexley.co.uk

To find out more about the work we do please visit our website: www.healthwatchbexley.co.uk