Exit Customer Survey Here at Honda Financial Services we value your feedback to help us to enhance our customer experience. We would appreciate it if you could complete this short survey about the overall experience of financing your vehicle with your Dealership. The survey should only take you about five minutes to complete. Question Title 1. Which Dealership did you buy your Car or Motorcycle from? Mandatory Answer Required - Please select from either the Car or Motorcycle drop downs below Car Motorcycle Dealership Arnold Clark Paisley Honda Aylesbury Honda Baden Powell Honda Scunthorpe Barretts Honda Canterbury Bassetts Honda Swansea Bath Honda Blackpool Honda Brayley Honda Enfield Brayley Honda Ewell Brayley Honda Hemel Hempstead Brayley Honda Leatherhead Brayley Honda Orpington Brayley Honda Romford Brayley Honda Ruislip Brayley Honda St Albans Brindley Honda Cannock Brindley Honda West Brom Brindley Honda Wolverhampton Bristol Honda Cribbs Causeway Brown Bros Honda Peebles Cardiff Honda Cardigan Honda Cheshire Oaks Honda Chester Chiswick Honda Crown Garage Honda Kings Lynn Crown Garage Honda Soham Crown Honda Bushey Heath Crown Honda Hendon DM Keith Honda Grimsby Donnelly Honda Belfast Donnelly Honda Dungannon Ewens Of Cornhill Honda Fish Brothers Swindon G&M Honda Gravesend Gatwick Honda Grierson & Graham Honda Dumfries Hendy Honda Eastleigh Hendy Honda Exeter Hendy Honda Portsmouth Hendy Honda Tonbridge Henry Bros Honda Glasgow Heritage Honda Gloucester Holdcroft Honda Stoke-on-Trent Holdcroft Honda Warrington Holden Honda Norwich Horizon Honda Christchurch Horizon Honda Dorchester Horizon Honda Poole Horizon Honda Salisbury Horizon Honda Yeovil Howards Honda Taunton John Banks Honda Bury St Edmunds John Banks Honda Cambridge John Banks Honda Nacton John Banks Honda Colchester Johnsons Honda Milton Keynes Johnsons Honda Oxford Johnsons Honda Slough Johnsons Honda Wigan JT Hughes Honda Shrewsbury JT Hughes Honda Telford Kendal Honda Kingswood Honda Lancaster Honda Listers Honda Northampton Listers Honda Solihull Listers Honda Stratford-upon-Avon Marshall Honda Hull Marshall Honda Narborough Marshall Honda Peterborough Marshall Honda Reading Marshall Honda Blackburn Marshall Honda York Marshalls Honda Harrogate North Wales Honda Llandudno Norton Way Honda Letchworth Parks Honda Aberdeen Parks Honda Ayr Parks Honda Hamilton Parks Honda Inverness Perth Honda Riverside Honda Wakefield Shepton Mallett Honda Southport Honda Stan Palmer Honda Cockermouth Stan Palmer Ltd Honda Carlisle Startin Honda Worcester Stoneacre Honda Chesterfield Stoneacre Honda Sheffield Swansway Honda Bolton Swansway Honda Stockport Trident Honda Ottershaw Vertu Honda Boston Vertu Honda Bradford Vertu Honda Derby Vertu Honda Doncaster Vertu Honda Durham Vertu Honda Grantham Vertu Honda Huddersfield Vertu Honda Lincoln Vertu Honda Mansfield Vertu Honda Morpeth Vertu Honda Newcastle Vertu Honda Nottingham Vertu Honda Plymouth Vertu Honda Stockton Vertu Honda Sunderland Vertu Honda Truro West End Honda Dundee Western Honda Edinburgh Western Honda Halbeith Western Honda Stirling Wimbledon Park Honda Yeomans Honda Bognor Regis Yeomans Honda Farnham Yeomans Honda Eastbourne Yeomans Honda Guildford Yeomans Honda Worthing Dealership Car menu 21st Moto Swanley Abingdon Honda Ballymena Honda Belle Vue Motors Southend on Sea Bike Sport (North East) Ltd Newcastle-Upon-Tyne Blade Honda Stratford Upon Avon Blade Motorcycles Swindon Bransons Motorcycles Yeovil Brayley Honda Romford Bridge Honda Exeter Chiswick Honda Church Street Motorcycles Ventnor CJ Ball & Son Norwich Colwyn Bay Motorcycles Craigs Honda Shipley Craigs Motorcycles Dewsbury Damerells Honda Indian Queens Doble Motorcycles Coulsdon Farnham Honda Firstline Motorcycles Ltd Arnos Grove Fowlers Honda Bristol Gear 4 Market Deeping Grafton Motorcycles Milton Keynes Grantham Honda Motorcycles GT Motorcycles Plymonth H.G.B. Motorcycles Ltd Ruislip Manor Honda of Bournemouth Ltd J.S.Gedge Pevensey Bay John Banks Ltd Motorcycles Cambridge John Banks Motorcycles Bury St Edmunds Johns of Romford Honda Centre Kent Motorcycles Lings Honda Harleston Lloyd Motors Ltd Carlisle Maidstone Honda Motorcycles Marsh MX Ltd Merthyr Tydfill Marshall Honda Reading Miles Kingsport Ltd Hull Newcastle Motorcycles North Harbour Motorcycles Ayr North West Honda Blackpool Norton Way Motorcycles Letchworth P&H Motorcycles Crawley Padgetts Batley Shrewsbury Honda Centre Smiths Honda Chester St Blazey Moto-X Par Staffordshire Honda Sutton Motorcycles Bromsgrove Sutton Motorcycles Wilnecote Swansea Honda Thulecraft Ltd Lerwick Thunder Road Motorcycles Bridgend Thunder Road Motorcycles Gloucester Thunder Road Newport Tom Adamson Motorcycles Elgin Two Wheels Edinburgh Vertu Honda Motorcycles Nottingham Vertu Honda Motorcycles Stockton Vic Eastwood Swanley Victor Devine & Co Ltd Glasgow Wheels Honda Fengate Wimbledon Park Motorcycles Honda Youles Honda Dealership Motorcycle menu Question Title 2. How did you first get talking to the Dealership about your vehicle purchase? I contacted the Dealership The Dealership contacted me Question Title 3. Did you use honda.co.uk to find out about what financial products and finance offers were available for your vehicle purchase? Yes No Question Title 4. If you selected "Yes" to Q3, did you find the information about our financial products and finance offers useful and informative? Yes No Not Applicable Question Title 5. Were you provided with a clear explanation of the following financial products by the Dealership? (You may choose more than one answer) Yes No N/A Hire Purchase [HP] Hire Purchase [HP] Yes Hire Purchase [HP] No Hire Purchase [HP] N/A Personal Contract Purchase [PCP] Personal Contract Purchase [PCP] Yes Personal Contract Purchase [PCP] No Personal Contract Purchase [PCP] N/A Restricted Use Loan [RUL] (Motorcycles Only) Restricted Use Loan [RUL] (Motorcycles Only) Yes Restricted Use Loan [RUL] (Motorcycles Only) No Restricted Use Loan [RUL] (Motorcycles Only) N/A Question Title 6. How were the financial products presented to you by the Dealership? (You may choose more than one answer) On a tablet or computer screen On a paper based quotation Verbally Via a Finance Product video None of the above Question Title 7. Did the Dealership help you make an informed decision about what financial product was best for you? Yes No None were explained to me Question Title 8. If you took out a Personal Contract Purchase (PCP) plan, were you happy with the annual mileage amount chosen? Yes No Not Applicable Question Title 9. If you answered "Yes" to Q8, were you given a clear explanation about potential excess mileage charges? Yes No Not Applicable Question Title 10. Did the Dealership tell you about the following items while you were there? (You may choose more than one answer) The Dealership’s Initial Disclosure Document (IDD) - was this given to you at any point during the sale? Your rights to withdraw from the finance agreement within 14 days Your Repossession Rights Your Voluntary Termination (VT) rights None of the above Question Title 11. Did the Dealership make you aware that Honda Financial Services may or may not make a payment and / or reward to the Dealership for you opting to finance your vehicle through us? Yes No Question Title 12. Based on your experience of financing your vehicle, would you recommend the Dealership to family and friends? Yes No Question Title 13. If you selected "No" to Q12, please tell us why Thank you for completing our survey. We really appreciate your feedback.If you have any questions about your finance agreement, please contact our Customer Services team.Call: 0345 128 8908Email: hfe.customerservice@honda-eu.com Done
