Feedback Survey

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* 2. How did you first make contact with The Zone?

By dropping in

By phone

By email

Through social media

Through the website

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* 3. Which projects have you had contact with at The Zone?

Drop In: Sexual health

Drop In: Housing advice

Drop In: Support

Icebreak

Insight

Victim Care (counselling)

ZAP

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* 4. How would you describe The Zone to friends or family?

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* 5. How do you feel about the service you received...

	I agree	Not sure	I disagree
I am happy with the service I have received...	I am happy with the service I have received... I agree	I am happy with the service I have received... Not sure	I am happy with the service I have received... I disagree
It was explained clearly to me why The Zone may have to share information with other agencies...	It was explained clearly to me why The Zone may have to share information with other agencies... I agree	It was explained clearly to me why The Zone may have to share information with other agencies... Not sure	It was explained clearly to me why The Zone may have to share information with other agencies... I disagree
The staff listened to what I had to say...	The staff listened to what I had to say... I agree	The staff listened to what I had to say... Not sure	The staff listened to what I had to say... I disagree
The information and advice I had was easy to understand...	The information and advice I had was easy to understand... I agree	The information and advice I had was easy to understand... Not sure	The information and advice I had was easy to understand... I disagree
I was treated fairly at all times...	I was treated fairly at all times... I agree	I was treated fairly at all times... Not sure	I was treated fairly at all times... I disagree
It was easy to make contact with the service for the first time...	It was easy to make contact with the service for the first time... I agree	It was easy to make contact with the service for the first time... Not sure	It was easy to make contact with the service for the first time... I disagree
The opening times made it easy for me to attend...	The opening times made it easy for me to attend... I agree	The opening times made it easy for me to attend... Not sure	The opening times made it easy for me to attend... I disagree
I think young people are involved enough in planning, running and reviewing services...	I think young people are involved enough in planning, running and reviewing services... I agree	I think young people are involved enough in planning, running and reviewing services... Not sure	I think young people are involved enough in planning, running and reviewing services... I disagree
I would recommend The Zone to someone else if they needed advice or support...	I would recommend The Zone to someone else if they needed advice or support... I agree	I would recommend The Zone to someone else if they needed advice or support... Not sure	I would recommend The Zone to someone else if they needed advice or support... I disagree

Please use this space if you wish to tell us more about any of your answers above:

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* 6. What difference do you think the support you have had from The Zone has made to you?

	Improved	Not changed	Got worse	N/A
My ability to deal with my problems has…	My ability to deal with my problems has… Improved	My ability to deal with my problems has… Not changed	My ability to deal with my problems has… Got worse	My ability to deal with my problems has… N/A
My knowledge of where to get help has…	My knowledge of where to get help has… Improved	My knowledge of where to get help has… Not changed	My knowledge of where to get help has… Got worse	My knowledge of where to get help has… N/A
My feelings about the future have…	My feelings about the future have… Improved	My feelings about the future have… Not changed	My feelings about the future have… Got worse	My feelings about the future have… N/A
My housing situation has…	My housing situation has… Improved	My housing situation has… Not changed	My housing situation has… Got worse	My housing situation has… N/A
My family situation has…	My family situation has… Improved	My family situation has… Not changed	My family situation has… Got worse	My family situation has… N/A
My health has…	My health has… Improved	My health has… Not changed	My health has… Got worse	My health has… N/A
My confidence has…	My confidence has… Improved	My confidence has… Not changed	My confidence has… Got worse	My confidence has… N/A
My control over my life has…	My control over my life has… Improved	My control over my life has… Not changed	My control over my life has… Got worse	My control over my life has… N/A

Please use this space if you wish to tell us more about any of your answers above:

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* 7. If you could change anything about The Zone what would it be?

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* 8. Was there anything or anyone which made your visit particularly good?

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* 9. Are you aware of how to make a complaint if you are not happy with any part of the service you received?

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* 10. Is there anything else you would like to let us know about your visit to The Zone? If you would like us to contact you about anything you have mentioned please leave the contact details you are happy for us to use below...

Feedback

Please let us know what you think about The Zone...

Question Title

* 1. How did you first find out about The Zone?

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* 2. How did you first make contact with The Zone?

Question Title

* 3. Which projects have you had contact with at The Zone?

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* 4. How would you describe The Zone to friends or family?

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* 5. How do you feel about the service you received...

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* 6. What difference do you think the support you have had from The Zone has made to you?

Question Title

* 7. If you could change anything about The Zone what would it be?

Question Title

* 8. Was there anything or anyone which made your visit particularly good?

Question Title

* 9. Are you aware of how to make a complaint if you are not happy with any part of the service you received?

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* 10. Is there anything else you would like to let us know about your visit to The Zone? If you would like us to contact you about anything you have mentioned please leave the contact details you are happy for us to use below...