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* 1. Did you go through clearing?

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* 2. Did you prepare before calling for Clearing ?

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* 3. How did you find Clearing?

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* 4. How satisfied were you with customer service in clearing?

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* 5. How did you find the process?

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* 6. How long was your wait on hold before speaking with Clearing staff?

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* 7. How comfortable or uncomfortable were you sharing your personal information with the Clearing staff?

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* 8. Have you used chatbots before?

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* 9. In regards to chatbots, what of the following are true for you?

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* 10. Looking back, would you have preferred if Clearing was done over chatbots?

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