Planned changes to Walk-In Service and other Urgent Appointments:

We are always trying to get the balance right of offering urgent access when it is needed but still having capacity to offer routine appointments for more routine and long term conditions.

Over the last few months we have been aware of more and more comments from patients about how difficult it can be to get routine GP appointments.

As a result of this we are looking into re-designing our urgent appointment system to free up GP time and improve access for routine appointments.

This will involve running an Urgent Care System where patients will be seen by Nurses or Paramedics who have had extra training to deal with these problems, there will always be a GP available for advice and to see patients with more complex problems.

We would like your feedback on this proposal. Please rate the importance of the following statements, 10 being the most important and 1 being the least important.

When being seen with an urgent problem...

Question Title

* 1. When being seen with an urgent problem...

  2 3 4 5 6 7 8 9 10
I would like to be seen the same day, but I do not mind which Clinician I see
I would prefer to see my usual GP and wait longer for an appointment
I would be happy to travel to Strensall surgery for an urgent (on the same day) appointment
I would find urgent care appointments in the afternoon useful
When being seen for a routine less urgent problem...

Question Title

* 2. When being seen for a routine less urgent problem...

  1 2 3 4 5 6 7 8 9 10
I would be happy to wait up to 2 weeks if it meant I could see my Usual GP
I would be prepared to travel to another MyHealth Surgery site in order to see my Usual GP
I would support the idea of using properly trained Nurses and Paramedics to see minor problems if it improved my access to see a GP for more complex problems
Any additional comments about this proposal...

Question Title

* 3. Any additional comments about this proposal...

T