Boundless Membership Survey

Please complete our survey to share your views and opinions about your Boundless membership and experiences of our club. We always put you, our members, first and we want to understand more about what you’d like to see from the club so we can further improve your member experience. Your feedback will remain anonymous.

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* 1. Which age group do you fall into?

Under 25

25 – 34

35 – 44

45 – 54

55 – 64

65 – 74

75 – 84

85+

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* 2. How long have you been a member of Boundless?

Less than a year

1 – 2 years

2 – 5 years

5 – 10 years

More than 10 years

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* 3. Do you work for, or are retired from, the public sector or civil service?

Yes, I work for one of the above

Yes, I am retired from one of the above

If yes, which part of the public sector or civil service?

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* 4. How did you first hear about Boundless?

At work

Recommendation/word of mouth

At an event

At a Boundless-owned property or website

Internet search

Social media

Other

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* 5. How likely is it that you would recommend Boundless to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 6. Following your answer to question 5, if you answered 8 or below, what can we do to improve your score? If you answered 9 or 10 Please tell us your reason(s) for this score?

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* 7. Which three of the following membership benefits do you get the most value from? Please select your top three.

	Top benefit	Second top benefit	Third top benefit
Discounts on LV= motor insurance	Discounts on LV= motor insurance Top benefit	Discounts on LV= motor insurance Second top benefit	Discounts on LV= motor insurance Third top benefit
Savings on LV= Britannia Rescue breakdown cover	Savings on LV= Britannia Rescue breakdown cover Top benefit	Savings on LV= Britannia Rescue breakdown cover Second top benefit	Savings on LV= Britannia Rescue breakdown cover Third top benefit
Discounts on other insurance products	Discounts on other insurance products Top benefit	Discounts on other insurance products Second top benefit	Discounts on other insurance products Third top benefit
Being part of a community with like-minded members	Being part of a community with like-minded members Top benefit	Being part of a community with like-minded members Second top benefit	Being part of a community with like-minded members Third top benefit
Member magazine	Member magazine Top benefit	Member magazine Second top benefit	Member magazine Third top benefit
Reduced prices at our holiday properties	Reduced prices at our holiday properties Top benefit	Reduced prices at our holiday properties Second top benefit	Reduced prices at our holiday properties Third top benefit
Member-only deals and discounts	Member-only deals and discounts Top benefit	Member-only deals and discounts Second top benefit	Member-only deals and discounts Third top benefit
Competitions/prize draws	Competitions/prize draws Top benefit	Competitions/prize draws Second top benefit	Competitions/prize draws Third top benefit
Interest groups and member-run activities	Interest groups and member-run activities Top benefit	Interest groups and member-run activities Second top benefit	Interest groups and member-run activities Third top benefit
Membership vouchers	Membership vouchers Top benefit	Membership vouchers Second top benefit	Membership vouchers Third top benefit
Access to events run by Boundless or other larger events	Access to events run by Boundless or other larger events Top benefit	Access to events run by Boundless or other larger events Second top benefit	Access to events run by Boundless or other larger events Third top benefit
UK dedicated member advice and helpline	UK dedicated member advice and helpline Top benefit	UK dedicated member advice and helpline Second top benefit	UK dedicated member advice and helpline Third top benefit
Lottery	Lottery Top benefit	Lottery Second top benefit	Lottery Third top benefit

Other (please specify)

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* 8. Which of the following partner offers have you have purchased in the last two years?

Apple

Barrhead Travel

Blackcircles.com (tyres)

Brittany Ferries

Car Care Plan (Warranty and Gap Insurance)

Caravan Guard (caravan and motorhome insurance)

Cinema discounts

Condor

Cotswold Outdoor

Cottages.com

DFDS

Energy Helpline (switching energy provider)

Enterprise Car Hire

Griffin (new car sales)

Haven

Holiday Autos

Holiday Extras

Hoseasons

Lighthouse Financial Advice

P&O Ferries

Runners Need

Shopping discounts (including Tesco, John Lewis, Sainsbury’s, M&S, B&Q, Currys PC World)

Simplyhealth (health and dental cash plans)

Snow & Rock

Stena Line

Swift Go

Theme park and attraction discounts

Travelsphere

Virgin Experience Days

Warner

Wightlink

NONE

Other (please specify)

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* 9. If you have not purchased any of the following, please let us know the reason from the choices below.

	I can find the same product cheaper elsewhere	I can find a better-quality version elsewhere	I was unaware that is offered through membership	It is too difficult to use the Boundless website to find this	I do not like the Boundless approved partner offering this
Brittany Ferries	Brittany Ferries I can find the same product cheaper elsewhere	Brittany Ferries I can find a better-quality version elsewhere	Brittany Ferries I was unaware that is offered through membership	Brittany Ferries It is too difficult to use the Boundless website to find this	Brittany Ferries I do not like the Boundless approved partner offering this
Warner	Warner I can find the same product cheaper elsewhere	Warner I can find a better-quality version elsewhere	Warner I was unaware that is offered through membership	Warner It is too difficult to use the Boundless website to find this	Warner I do not like the Boundless approved partner offering this
Holiday Extras	Holiday Extras I can find the same product cheaper elsewhere	Holiday Extras I can find a better-quality version elsewhere	Holiday Extras I was unaware that is offered through membership	Holiday Extras It is too difficult to use the Boundless website to find this	Holiday Extras I do not like the Boundless approved partner offering this
Holiday Autos	Holiday Autos I can find the same product cheaper elsewhere	Holiday Autos I can find a better-quality version elsewhere	Holiday Autos I was unaware that is offered through membership	Holiday Autos It is too difficult to use the Boundless website to find this	Holiday Autos I do not like the Boundless approved partner offering this
Cinema discounts	Cinema discounts I can find the same product cheaper elsewhere	Cinema discounts I can find a better-quality version elsewhere	Cinema discounts I was unaware that is offered through membership	Cinema discounts It is too difficult to use the Boundless website to find this	Cinema discounts I do not like the Boundless approved partner offering this
Shopping discount cards (e.g. Tesco's/ Sainsbry's)	Shopping discount cards (e.g. Tesco's/ Sainsbry's) I can find the same product cheaper elsewhere	Shopping discount cards (e.g. Tesco's/ Sainsbry's) I can find a better-quality version elsewhere	Shopping discount cards (e.g. Tesco's/ Sainsbry's) I was unaware that is offered through membership	Shopping discount cards (e.g. Tesco's/ Sainsbry's) It is too difficult to use the Boundless website to find this	Shopping discount cards (e.g. Tesco's/ Sainsbry's) I do not like the Boundless approved partner offering this

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* 10. On average, how much do you think you have saved in the last 12 months through your membership discounts, rather than purchasing elsewhere?

A rough estimate is fine. Please consider all savings, including on your insurance, holidays, car purchases etc.

Up to £4

£5 – £50

£51 – £100

£101 – £150

£151 – £200

£201 – £250

£251 – £300

£301 – £400

£401 – £500

More than £500

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* 11. Are you a member of any of the following discount clubs?

Blue Light Card

Groupon

CSSC

HASSRA

Honey

I am not a member of other discount clubs

What do you like about them?

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* 12. Which of the following types of offers would you like to see more of in our deals?

Days out and the great outdoors

Film, music and theatre

Finance and money saving

Food and drink

Health and wellbeing

Motoring

Sport

UK travel

European travel

Worldwide travel

Gardening

Home improvements

Arts and crafts

Pets

Reading

Other (please specify)

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* 13. Which one product would you like us to offer that isn’t currently available?

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* 14. Over the last two years, have you attended any events or taken part in any activities through your membership?

Visited the hospitality unit (eg Bristol Balloon Fiesta, Eastbourne Airshow, Motofest)

Went to a member day (eg Eden Project, Chester Zoo, Longleat Lightshow, Beaulieu Motor Museum)

Attended a flagship event (eg Moon Landing, Avro Vulcan, F1 Williams, Concorde)

Attended a Local Group event (eg evening talks, places of interest and lunches)

Attended an Interest Group event (eg Classic Vehicle Group run, Social Breaks and Holidays, Camping & Caravanning rally)

Attended a volunteer-run event (eg afternoon-tea river cruise, wine tour)

Don’t know

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* 15. Thinking about the event(s) you attended or an event you might attend in the future, how important are the following?

	Very important	Important	Not important	Not at all important	Not applicable
Saving on the price of admission	Saving on the price of admission Very important	Saving on the price of admission Important	Saving on the price of admission Not important	Saving on the price of admission Not at all important	Saving on the price of admission Not applicable
The ease of booking tickets	The ease of booking tickets Very important	The ease of booking tickets Important	The ease of booking tickets Not important	The ease of booking tickets Not at all important	The ease of booking tickets Not applicable
Added extras (free tours, guidebooks, raffle entry)	Added extras (free tours, guidebooks, raffle entry) Very important	Added extras (free tours, guidebooks, raffle entry) Important	Added extras (free tours, guidebooks, raffle entry) Not important	Added extras (free tours, guidebooks, raffle entry) Not at all important	Added extras (free tours, guidebooks, raffle entry) Not applicable
Having a dedicated Boundless team on site	Having a dedicated Boundless team on site Very important	Having a dedicated Boundless team on site Important	Having a dedicated Boundless team on site Not important	Having a dedicated Boundless team on site Not at all important	Having a dedicated Boundless team on site Not applicable
Free or subsidised food and drink	Free or subsidised food and drink Very important	Free or subsidised food and drink Important	Free or subsidised food and drink Not important	Free or subsidised food and drink Not at all important	Free or subsidised food and drink Not applicable
Option for a family ticket or carer ticket	Option for a family ticket or carer ticket Very important	Option for a family ticket or carer ticket Important	Option for a family ticket or carer ticket Not important	Option for a family ticket or carer ticket Not at all important	Option for a family ticket or carer ticket Not applicable

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* 16. Boundless run a lot of different events, from member days at places like the Eden Project, to gala dinners celebrating famous occasions like the anniversary of the moon landing.

Would you like us to offer more member events?

Yes

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* 17. We would love to know any event ideas or topics you would like to see in the future event schedule. Let us know below.

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* 18. Are you a member of any of our Interest Groups or Local Groups?

Yes

If yes, which?

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* 19. If your not a part of any groups, why not?

None of the groups appeal to me

I don’t have enough time

I’d prefer to do other things in my spare time

I’m already a member of another similar group

There are no groups in my area

Other (please specify)

Boundless Membership Survey

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* 1. Which age group do you fall into?

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* 2. How long have you been a member of Boundless?

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* 3. Do you work for, or are retired from, the public sector or civil service?

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* 4. How did you first hear about Boundless?

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* 5. How likely is it that you would recommend Boundless to a friend or colleague?

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* 6. Following your answer to question 5, if you answered 8 or below, what can we do to improve your score? If you answered 9 or 10 Please tell us your reason(s) for this score?

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* 7. Which three of the following membership benefits do you get the most value from? Please select your top three.

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* 8. Which of the following partner offers have you have purchased in the last two years?

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* 9. If you have not purchased any of the following, please let us know the reason from the choices below.

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* 10. On average, how much do you think you have saved in the last 12 months through your membership discounts, rather than purchasing elsewhere? A rough estimate is fine. Please consider all savings, including on your insurance, holidays, car purchases etc.

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* 11. Are you a member of any of the following discount clubs?

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* 12. Which of the following types of offers would you like to see more of in our deals?

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* 13. Which one product would you like us to offer that isn’t currently available?

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* 14. Over the last two years, have you attended any events or taken part in any activities through your membership?

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* 15. Thinking about the event(s) you attended or an event you might attend in the future, how important are the following?

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* 16. Boundless run a lot of different events, from member days at places like the Eden Project, to gala dinners celebrating famous occasions like the anniversary of the moon landing. Would you like us to offer more member events?

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* 17. We would love to know any event ideas or topics you would like to see in the future event schedule. Let us know below.

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* 18. Are you a member of any of our Interest Groups or Local Groups?

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* 19. If your not a part of any groups, why not?

* 10. On average, how much do you think you have saved in the last 12 months through your membership discounts, rather than purchasing elsewhere?

A rough estimate is fine. Please consider all savings, including on your insurance, holidays, car purchases etc.

* 16. Boundless run a lot of different events, from member days at places like the Eden Project, to gala dinners celebrating famous occasions like the anniversary of the moon landing.

Would you like us to offer more member events?