East of Scotland Regional Genetics User Survey 2019 - 2022

Please take a few minutes to complete this survey.

The East of Scotland Regional Genetics Service, based in Dundee, are keen to obtain feedback comments from Service Users.
Your comments will be used to help develop and improve our service.

PLEASE NOTE THAT THIS SURVEY IS ANONYMOUS. FOR SPECIFIC ISSUES, PLEASE LEAVE CONTACT DETAILS OR E-MAIL DUTY SCIENTIST FOR HELP: TAY.esrg@nhs.scot

Questions marked with an asterisk (*) require an answer.

Question Title

* 1. Referral via ICE (Tayside Users only)

I find requesting Genetic tests via ICE very straightforward

I am a Tayside User, but do not use ICE for requesting tests for Genetics

Referral for Genetic testing via ICE could be improved (please indicate improvement required)

Question Title

* 2. How well does our range of tests meet your requirements?

The range of tests offered meets all of my requirements

I would welcome availability of the following test(s)

Question Title

* 3. How acceptable are our turnaround times (i.e. the time it takes for us to get results back to you)?

Excellent

Very good

Good

Acceptable

Not very good

Unacceptable

Please comment if required

Question Title

* 4. Are our reports clearly written and easy to understand?

Yes

No. (Please specify your service and describe how these could be made clearer).

Question Title

* 5. How helpful do you find our staff in response to queries?

Very helpful

Somewhat helpful

Not so helpful

Not applicable

Please indicate any problems that you have experienced below.

If you prefer, please contact us directly:
Dr David Baty (Head of Lab) 01382 496271; david.baty@nhs.scot
Helen Reavy (Quality Manager) 01382 425641; helen.reavy@nhs.scot

Question Title

* 6. Overall, how satisfied are you with the East of Scotland Regional Genetics Service?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Please add any additional comments on the service that we provide for you.