Cancelled or interrupted package-holidays

Have you - or someone you know - experienced holiday interruption or cancellation or any other package travel problem in the last six years and:

- is your agent ignoring you?
- did you not get the hotel or other travel services that you paid for?
- did you lose money?

Since 2018, we have resolved disputes between British buyers and sellers of Hajj or Umrah travel packages costing over £6,000 and £1,800 respectively. We developed a tailored service - to raise funds for charity - in 2020 to respond to £7billion of refunds delayed following Covid-cancellations caused by agents and tour operator treating their customers as a line of credit (according to Consumer organisation Which).

Subject to your agreement to these Terms, we take no financial renumeration for preparing your claim letter quickly and sending this on for you (only not be taken as legal advice).

We want to help you to ensure that you are not prejudiced delaying claims that: "must inform the organiser without undue delay... of any lack of conformity which the traveller perceives during the performance of a travel service included in the package travel contract".

(2018, regulation 15(3) & 1992, regulation 15(9)).

By completing the form below, you will be carrying out an action to expressly accept the agreement contained in these Terms and also taking your first step towards resolving your complaint efficiently and confidently.

WHAT YOU GET

We offer a service that allows us to assess the validity of your complaint and inform you if there is a potential to claim for your loses.

Should you have a validated claim then we will invite your Package-travel organiser and/or airline to

(1) make you an offer within 14-days

(2) pay the costs of our dispute resolution services if they dispute the need to pay you anything.

Or failing both of these, we will try to refer you to a no obligation no-win-no-fee lawyer and help you to enter a revenue share arrangement with them to pursue your problem for you.

INSTRUCTIONS

(1) Get any evidence ready to upload: 

- Copies of correspondence between you & them (letter or email),
- Copies of any replies, copy ATOL Certificate,
- Pre/contractual information, and confirmation invoice,
- Write-up a chronology of any conversations in person or by phone.

(2) Give as complete answers as possible to the questions that follow so that we are able to validate have a good understanding in three key areas:

- who was affected by the problem and who might be responsible,
- what the problem is (to build your Claim Letter),
- where you have reached in your exchanges with the travel company.
 
(Video-Explainer on YouTube)