Families Outside - Family Member Feedback

As part of Families Outside's commitment to supporting families affected by imprisonment, we monitor and evaluate the service we provide. Your experience helps us improve our practice and ensure the continuation of our service. If there is anything you would like to discuss further, please feel free to contact us on 0800 254 0088 or via support@familiesoutside.org.uk.

Many thanks for taking the time to complete this survey.

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* 1. Supported by:

Helpline

Family Support Coordinator

Both Helpline and Family Support Coordinator

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* 2. Name of Families Outside staff member(s) you were supported by:

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* 3. How important is it for you as a family member to be able to get support, help, and advice?

1 Not at all

5 Very important

1 Not at all

5 Very important

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* 4. Has the help / advice you have received from Families Outside made any difference to you or your family?

1 Not at all

5 A great deal

1 Not at all

5 A great deal

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* 5. Overall, how satisfied are you with the support you received?

1 Very unsatisfied

5 Very satisfied

1 Very unsatisfied

5 Very satisfied

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* 6. Do you have any other comments about the help / support you received from Families Outside?

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* 7. Do you have any comments about how our service could be improved?

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* 8. Would you be happy for us to use your comments above (anonymised) in a report or on a website?

Yes