Over the last two years the way in which people have used different healthcare services in Manchester has changed during the COVID-19 pandemic.
 
Whilst patients and the NHS adapts to new and different ways of working, the following questions will help us understand your experiences of using services from your GP Practice and what matters to you.
 
By working with you we can inform and influence how General Practice is delivered in Manchester – your experiences and feedback can help to improve services.

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* 2. How do you keep up to date with changes that are happening in your GP practice? Please choose all that apply.

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* 3. Are you aware of changes that have happened over the last two years of how to use your GP practice?

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* 4. Please tell us how these changes have affected you

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* 5. Thinking about when you wanted an appointment within the last six months with your GP practice, which of the following ways did you use to make that appointment? Please choose all that apply.

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* 6. Thinking about the last time you contacted your GP practice, what kind of appointment were you offered? Please choose all options that apply:

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* 7. Thinking about your last appointment, were you happy with it and did you feel you were listened to?

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* 8. Please tell us why you gave that answer

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* 9. When thinking about making your last GP appointment, did you do any of the following first? Please choose all that apply.

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* 10. If you were unable to make a GP appointment, what action did you take and why?

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* 11. Please tell us about your experiences of using the above service/s if appropriate.

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* 12. If you telephoned your GP practice to try and make an appointment, did you

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* 13. Thinking about your last GP appointment, how important was it for you to be able to see or talk to a GP that provided continuity of care for you and to speak to one that knows you and your health condition?

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* 14. Which of the following services have you used through the NHS App or other app’s such as Patient Access? Please tick all that apply.

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* 15. If you were shown how to access your GP practice and medical records online through a class or workshop in a community venue, would you be interested in attending?

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* 16. Please tell us how you think we can improve your experience/s of using your GP practice?

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* 17. If you are interested in health and care services in Manchester and would like more information about getting involved, please complete your contact details below.

Your personal information and feedback in this survey will be stored securely and used anonymously in a report to the Manchester Integrated Care Partnership.
Your personal information will not be shared with any external third party.
We will only contact you in relation to further opportunities if you have shared your contact details above.
If you have any questions or feedback about this survey, please email mhcc.engagement@nhs.net and a member of the Engagement Team at Manchester Integrated Care Partnership will contact you.  You can also telephone or text a message to 07814-067318.
If you are part of a group or community organisation and would like us to attend a meeting or drop-in, to talk about this survey, please contact us. Thank You.

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