Patient Feedback Survey


NHS North East Essex Clinical Commissioning Group (NEECCG) is your local NHS organisation responsible for buying most of the health services in your area. Commissioning involves deciding what services are needed for diverse local populations and ensuring that they are provided.

We are currently looking to relocate Ranworth and St James’ GP practices into the nearby Clacton Hospital site and would like to hear your views.

Both practices have expressed a wish to move from their current outdated premises, giving them the opportunity to deliver primary care services from new and more modern facilities and better serve their patients.

The relocation would also allow for the creation of a facility integrating community-based services at Clacton Hospital, such as the Urgent Treatment Centre, diagnostics, physio and other therapies and outpatients, with those care services provided by both GP practices.

No health care services would be lost as a result of the relocation, and the new facilities would offer an improved environment for patient care and a better working surroundings for staff.

Through relocating, both practices intend to enhance and expand their training facilities and increase recruitment and retention of staff, which will be beneficial for the growing area.

There are no plans to remove services from the local area – the CCG is looking to enhance the local primary care offer. The relocation of the existing practices is less than a mile away from their existing premises.

We know there may be some concerns over relocating the practices, such as transportation and parking, so we would welcome your feedback on the proposals.

Who is this survey for?

This survey is for anyone who is a patient, carer or staff member at Ranworth or St James’ GP practice.

When does the survey close?

The closing date for the survey is 5 p.m. on Monday 3 May 2021.

What will we do with your information?

The information you provide in the survey will help to ensure that patient views are heard in any relocation plans for Ranworth and St James’ GP practices.

Who will see this information?

All survey responses will be handled by CCG staff. No survey responses will be seen by the individual practices.

How can I be more involved?

If you would like to be involved in the process further please email
Please find the survey below...

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* 1. Which practice are you providing feedback for?

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* 2. Are you a... ? (please tick all that apply)

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* 3. Do you support the proposal to relocate Ranworth and St James’ GP practices to the nearby Clacton Hospital site?

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* 4. What would be your main concerns about the relocation? (please tick all that apply)

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* 5. What could potentially work better following the relocation? (please tick all that apply)

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* 6. What would you like to see in your practice to improve your experience? (tick all that apply)

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* 7. What further information would you require about the relocation? (tick all that apply)

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* 8. It would be useful to know a little bit about you.

Your gender

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* 9. Your age