Sensory Services Evaluation Questionnaire 2022 - Carers

Please reply on scale of 1 to 5, with 1 meaning Unsatisfactory - and 5 meaning Very Good.

*** Please do not include any information on the questionnaire which might allow you - or anyone else to be identified ***

How well do North East Sensory Services (NESS) staff:
1.Explain the role of the service and provide helpful advice to you as a carer and/or the person you care for
Unsatisfactory
Weak
Satisfactory
Good 
Very Good
2.Develop positive relationships with you and the person you support
Unsatisfactory
Weak
Satisfactory
Good
Very Good
3.Explain assessment and assist your understanding of hearing/visual problems and how to best support the person you care for
Unsatisfactory
Weak
Satisfactory
Good
Very Good
4.Deliver ongoing advice and support
Unsatisfactory
Weak
Satisfactory
Good
Very Good
5.Support you to understand whether there are equipment solutions to assist the person you care for in managing their visual and/ or hearing loss? (ie, pager systems, loop systems, low vision aids, various magnifiers)
Unsatisfactory
Weak
Satisfactory
Good
Very Good
6.Help the development of communication skills for the person you support
Unsatisfactory
Weak
Satisfactory
Good
Very Good
7.Work effectively with other agencies to provide a co-ordinated approach to support
Unsatisfactory
Weak
Satisfactory
Good
Very Good
8.Explain how to raise concerns/complaints
Unsatisfactory
Weak
Satisfactory
Good
Very Good
Further Questions
9.Is there anything you would change about the service you are currently receiving?  If so, please state here:
10.Do you think visual and auditory services should be delivered by
11.If you or the person you support needed help to complete this survey, who provided this?
12.Is there anything else you would like to say?  If so, please state here: