Eurotunnel - Coach bookings and use during Summer 2022

Eurotunnel recently made changes to their booking process for coaches.

Changes included the removal of online booking for the period 1/7/22 to 4/9/22, with a shift to booking by email (coachsales@eurotunnel.com) or by telephone.

We are undertaking this survey in order to evaluate the impact that these changes have had on coach operators.

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* 1. Since changes to the booking process have been made, how many Eurotunnel crossings during the specified period (1st July 2022 to 4th September 2022 inclusive) have you attempted to book?

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* 2. Since changes to the booking process have been made, how many Eurotunnel crossings during the specified period (1st July 2022 to 4th September 2022 inclusive) have you successfully booked?

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* 3. Has difficulty in booking Eurotunnel crossings resulted in your company losing international travel business that it might have secured?

Yes

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* 4. Has the shift in Eurotunnel's approach to coach booking resulted in any of the following (please tick all options that apply)?

Eurotunnel crossings secured but at a significantly higher cost than anticipated/budgeted

Increased cost due to having to use alternative crossings (cross channel or other ferry services)

Increased driver cost through longer alternative crossing times

Other (please specify)

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* 5. Has the impact of the changes made by Eurotunnel led you to?

Stop using Eurotunnel permanently

Stop undertaking international work to mainland Europe permanently

None of the above

Eurotunnel - Coach bookings and use during Summer 2022

Question Title

* 1. Since changes to the booking process have been made, how many Eurotunnel crossings during the specified period (1st July 2022 to 4th September 2022 inclusive) have you attempted to book?

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* 2. Since changes to the booking process have been made, how many Eurotunnel crossings during the specified period (1st July 2022 to 4th September 2022 inclusive) have you successfully booked?

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* 3. Has difficulty in booking Eurotunnel crossings resulted in your company losing international travel business that it might have secured?

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* 4. Has the shift in Eurotunnel's approach to coach booking resulted in any of the following (please tick all options that apply)?

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* 5. Has the impact of the changes made by Eurotunnel led you to?

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* 6. Do you have any further comments to make regarding issues faced since coach booking changes were introduced by Eurotunnel?

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* 7. Operator name and head office location? (Optional)