Evaluation of MRF Support Services Question Title * 1. How did you first hear about Meningitis Research Foundation's support services? Friend/relation Our literature Literature from a health professional Internet search Our website Another website Social media Press and media Public health officials School/College/University Workplace Other Other (please specify) OK Question Title * 2. What kind of information and support were you looking for? General disease information Symptoms information Vaccine query Friend or family member in hospital Information about risk Recovery information Bereavement support Information about disability rights and benefits Other Other (please specify) OK Question Title * 3. How would you rate the information provided? Very helpful Somewhat helpful Neither helpful nor unhelpful Somewhat unhelpful Very unhelpful Comments OK Question Title * 4. If you were sent follow up information, how satisfied were you with the information provided? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Comments OK Question Title * 5. Thinking about when you first accessed the service, did the support you received help to improve your feelings or mood? Yes Somewhat Not sure No Comments OK Question Title * 6. Thinking about when you first accessed the service, did you feel more able to manage your situation as a result of this contact? Yes Somewhat Not sure No Comments OK Question Title * 7. Which other MRF support services have you accessed or would you like to access? Befriending service Ambassador network Bereavement support Home visits Members days Pushing the Boundaries days Other If other, please specify OK Question Title * 8. Overall, how satisfied are you with the MRF support services? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Comments OK Question Title * 9. How long have you been using MRF's support services? This is my first contact with MRF Less than six months Six months to a year 1 - 2 years 5 or more years OK Question Title * 10. Would you recommend the service to others in your situation? Yes Not sure Somewhat No OK Question Title * 11. How could the support services be improved in the future? OK Question Title * 12. How would you prefer to receive support and information in the future? Face to Face On the phone By email On social media Live chat Other OK Question Title * 13. Do you have any other comments, questions or concerns? OK DONE