ICU visitors survey

We acknowledge that coming to ICU to visit a friend or family member is likely to be difficult for most people, but we want to make the experience as good as it can be. Please help us to understand how you feel as visitors to the ICU, and what we could do to make improvements. Thank you.

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* 1. Was the waiting area at reception adequate for your needs?

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* 2. How clean did you find the ICU?

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* 3. Regarding the relatives room...

  Yes, always Yes, sometimes No N/A
did you find it comfortable?
did you have enough privacy?
were you able to access it when you wanted?

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* 4. What is important to you about a relatives room area?

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* 5. Do you have any ideas for how we could improve the relatives room?

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* 6. If you needed to talk to staff, did you get the opportunity to?

  Always Sometimes Rarely Never N/A
Nurses
Doctors
Surgeons

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* 7. When you had important questions to ask, did you get answer you could understand from...

  Always Sometimes Rarely Never N/A
Nurses
Doctors
Surgeons

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* 8. Were you treated with dignity and respect by...

  Always Sometimes Rarely Never N/A
Nurses
Doctors
Surgeons
Reception staff

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* 9. Did staff ever talk in front of you as though you weren't there...

  Always Sometimes Rarely Never N/A
Nurses
Doctors
Surgeons
Reception staff

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* 10. If you had worries or fears about the condition or treatment of the person you were visiting, did staff discuss them with you?

  Always Sometimes Rarely Never N/A
Nurses
Doctors
Surgeons

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* 11. Did you feel involved in decisions about the care and treatment of the person you were visiting, by...

  Always Sometimes Rarely Never N/A
Nurses
Doctors
Surgeons

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* 12. Did you have confidence and trust in...

  Always Sometimes Rarely Never N/A
Nurses
Doctors
Surgeons

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* 13. Were you given enough privacy when discussing the condition or treatment of the person you were visiting?

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* 14. Did you ever feel you received conflicting information from staff?

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* 15. Could we do anything to make your experience of ICU any easier?

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* 16. Thank you for taking the time to complete this survey.
Additional information that will help us to analyse the results:

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