Welcome to the regular quality assurance survey. Please fill in this Survey to tell us your views about our service.

We will use the results to make improvements to the service we provide. It is confidential and you will not be identified in any report we produce about the quality of our service.

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* 1. Staff

 
Poor

Average

Good

Excellent
Caring
Organised 
Response to concerns
Knowledge and experience
Communication skills

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* 2. Support

 
Poor

Average

Good

Excellent
Core Team
Privacy and dignity
Opportunities to socialise
Choice of activities

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* 3. Outreach Manager and coordinators 

 
Poor

Average

Good

Excellent
Caring 
Organised 
Response to concerns
Knowledge and experience
Communication skills

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* 4. Reaching Your Goals and outcomes 

 
Poor

Average

Good

Excellent
Quality of support plans
Opportunity to develop life skills
Opportunity to develop your education
Access to external services e.g.. hairdressers medical appointments

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* 5. Support worker cars.

 
Poor

Average

Good

Excellent
Suitability of the car
Cleanliness
General upkeep and condition

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* 6. General Questions

 
Yes

No

Sometimes
Are you aware of our complaints procedure?
Do you feel confident in making a complaint?
Do you feel your needs are being met?
Are you satisfied that your information is held securely?
Do you feel respected and valued?
Are you involved with your care and support?

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* 7. List three things we do well?

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* 8. List three things could we do better?

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* 9. Overall how do you rate the services we deliver?

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* 10. General comments and suggestions for improvements (please be honest)?

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* 11. Contact information (optional)

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