Current Members Satisfaction Survey

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* 1. What is your gender?

Male

Female

Prefer not to say

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* 2. What is your age group?

15-20

20-30

30-50

50+

Prefer not to say

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* 3. What is your postcode?

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* 4. What do you use our facilities for? Please tick all that apply

Gym

Classes

Swimming Pool

Swimming classes

Other (please specify)

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* 5. How often do you use our facilities?

Less than once per week

1-2 times per week

3-4 times per week

More than 4 times a week

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* 6. If you use classes, how do you book them? Please tick all that apply

In person

By telephone

Online

In-centre booking machines

Not applicable

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* 7. If booking classes online, how do you find the booking process?

Good

Average

Poor

Please comment

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* 8. Do you find it easy to understand class descriptions?

Yes

Don't know

Not applicable

If no, please specify

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* 9. Which facility (s) do you regularly use? Please tick all that apply

Lagoon Leisure Centre

On-x, Linwood

Erskine Community Sports Centre

Erskine Swimming Pool

Ralston Community Sports centre

Renfrew Leisure Centre

Johnstone Community Sports hub

Seedhill Community Sports Ground

Renfrew Baths

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* 10. What factors influence your decision on which centre to use? Please tick all that apply

Location

Choice of Classes

Opening Hours

Gym Equipment

Staff

Busyness of centre or class

Parking

Other (please specify)

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* 11. How did you find out about our classes/gym facilities? Please tick all that apply

Renfrewshire Leisure website

Facebook

Twitter

E-newsletter

Poster/Flyer

Word of Mouth

Other (please specify)

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* 12. Are you satisfied with the opening hours of our facilities?

Yes

No (please specify)

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* 13. Please rate the following:

	Excellent	Good	Average	Poor	Very Poor
Quality of gym equipment	Quality of gym equipment Excellent	Quality of gym equipment Good	Quality of gym equipment Average	Quality of gym equipment Poor	Quality of gym equipment Very Poor
Staff Helpfulness	Staff Helpfulness Excellent	Staff Helpfulness Good	Staff Helpfulness Average	Staff Helpfulness Poor	Staff Helpfulness Very Poor
Cleanliness of facility	Cleanliness of facility Excellent	Cleanliness of facility Good	Cleanliness of facility Average	Cleanliness of facility Poor	Cleanliness of facility Very Poor

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* 14. How happy are you with the level of overall service?

Excellent

Good

Satisfied

Poor

Very poor

Don't know

Please comment

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* 15. Are there any changes you would like to see introduced at your leisure facility?

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* 16. How likely are you to recommend Renfrewshire Leisure to a friend?

Very likely

Likely

Not sure

Unlikely

Very unlikely

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* 17. To be in with the chance to win a £100 shopping voucher for Braehead please complete the following details:

Name

Address

City/Town

State/Province

ZIP/Postal Code

Email Address

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* 18. Would you like to be added to the monthly Renfrewshire Leisure e-newsletter to receive more information about events, activities and offers at our centres?

Yes