Coronavirus B2B Bounce Back Survey Question Title * 1. Which of the following describes your situation? Select all that apply. I am working from home and no longer travel to the resort I am still working at the resort/office I am no longer having face-to-face meetings My resort/business is offering skills development and training at this time My resort/business has technology in place to make it easy to work from home My resort/business has a detailed post Covid-19 plan My resort/business is currently closed None of the above Other (please specify) Question Title * 2. What challenges has your organization experienced as the result of coronavirus? Select all that apply. Reduction in corporate spend Employees or their family members being diagnosed with coronavirus Decrease in productivity due to remote work Employee layoffs, furloughs and redundancies Difficulty accessing your business data (accounts, reservations, enquiries) Difficulty staying connected with your customers Member queries over maintenance payments and loss of weeks/points None of the above Other (please specify) Question Title * 3. Are you concerned about the impact of Covid-19 on your resort/business? Yes No Unsure Question Title * 4. What is the best advice you have received during the Covid-19 crisis that you will implement either personally or at your resort/business? Question Title * 5. What are your expectations about your resort/business’s turnover in the next four weeks? Expect turnover to substantially increase Expect turnover to increase a little Expect turnover to stay the same Expect turnover to decrease a little Expect turnover to substantially decrease Not sure Other (please specify) Question Title * 6. Communication with staff and members is important at this time. Which of the following channels has your resort/business utilised? Social media such as Facebook, Twitter, Instagram, YouTube Website Email Printed communications Unsure We are not communicating at the moment Other (please specify) Question Title * 7. When restrictions are lifted and your resort/business reopens, how likely do you think your resort/business will bounce back to normal? Extremely likely Very likely Somewhat likely Not so likely Not likely at all Question Title * 8. Which of the following operational changes do you expect your resort/business to adopt in future? Select all that apply. Social distancing protocols between staff and guests Specialist deep cleaning such as fogging, touchpoint cleaning Closing or limited access to communal spaces Reduction in the services and amenities provided to guests Remote or curb-side check-in/check-out Communication with members and guests about new procedures Leveraging new technology in areas such as housekeeping, reception and concierge None of the above Other (please specify) Question Title * 9. Will you be implementing any of the following initiatives to protect your staff? Select all that apply. Regular temperature checks for guest-facing staff Protective equipment such as masks for guest-facing staff Increased remote/home working for office-based staff Staggering shifts and break times Limiting the numbers of visitors into your offices Handwashing and sanitation stations None of the above Other (please specify) Question Title * 10. Are there any brands (e.g. hospitality, fashion, retail) that you think are doing a really GOOD job in terms of their efforts to support people during coronavirus? If so, tell us about them: Done