Please help us to improve our service.

In light of the COVID 19 pandemic, the ways in which people  prefer to receive advice may have changed.  We need your help to develop our service. This short survey should only take 5 -6 minutes minutes to complete and we appreciate your response.  You do not need to enter any sensitive or personal information.

Thank you.

Please click on OK to take you to the next question. 

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* 1. If you have used our advice service, how did you get your advice? (You may tick more than one answer).

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* 2. If you have used our advice service, how do you rate the quality of the advice you received?

  Excellent advice Good advice  Satisfactory Advice Poor advice No advice  I still have the problem Never asked for Citizens Advice
Advice

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* 3. If you have not used Citizens Advice services, is that because:
(You can tick more than one answer).

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* 4. If you were going to use an advice service, which of the following methods would you prefer? 
(You can choose more than one answer. Please put a ranking of 1 next to your preferred option and then rank other preferences (if any) in order). 

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* 5. If you were going to use an advice service, which opening times would suit you? 

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* 6. What might prevent you from using Citizens Advice services? (You can tick more than one answer).

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* 7. If you were to approach Citizens Advice for help in the future, are you more likely to:
(Please tick the one that applies)

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* 8. Please tick which 3 characters form the first part of your postcode: (This should be your home address, but if you work but don't live in Portsmouth then please use your work postcode).

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* 9. Which age group are you in?

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* 10. May we contact you in future to help us improve our service? If so, please leave an email address or phone number.


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* 11. Please give us any other comments or observations on our service.

0 of 11 answered
 

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