The Ockenden report into maternity services recommends that Maternity Voices Partnerships are involved in developing complaints processes that are transparent and caring. This short survey forms part of our initial data gathering about this important task, and will be discussed at our next meeting on April 22nd. Please leave your contact details at the end to attend.

This survey isn't asking about what went wrong with your maternity care but how it was handled and how the process can be improved. 

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* 1. When was your maternity experience or birth?

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* 2. Overall, how happy were you with your maternity experience (5 is very happy)?

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* 3. Did you choose to make a complaint about any aspect of  your maternity care?

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* 4. Did you make a complaint to: (please tick as many as apply or comment below)

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* 5. How happy were you with the response and resolution you received (5 being very happy)?

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* 6. Why did you feel this way about how your complaint was handled?

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* 7. Was the complaints process transparent? (If no, please use the comment box to explain why)

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* 8. Was your complaint dealt with in a caring manner? (If no, please use the comment box to explain why)

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* 9. Why didn't you choose to make a complaint? (please tick as many as apply or comment below)

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* 10. What would you improve about the complaints process?

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* 11. Thank you for your time. If you would like to be informed of or involved in next steps to improve the complaints service please leave your name and email below.

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