Telephone Counselling Service Confidential Feedback

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* 1. We use your feedback; on our website; for our literature; for fundraising and for building awareness around the services that SDAC provides. This feedback always remains anonymous. Please tick the appropriate box:

I agree for SDAC Telephone Counselling Service to use my feedback as detailed above

I DO NOT WISH for SDAC Telephone Counselling Service to use my feedback as detailed above

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* 2. How useful and supportive were the counselling sessions that you received?

Useless

Very poor

Poor

Okay

Average

Fairly good

Good

Very good

Excellent

Outstanding

Useless

Very poor

Poor

Okay

Average

Fairly good

Good

Very good

Excellent

Outstanding

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* 3. Which words best describe your experience of Telephone Counselling? Please tick all those that are appropriate.

Non judgemental

Easily accessible

Helpful and supportive

Respectful

Challenging

Difficult over the phone

Other (please specify)

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* 4. Were the number of sessions offered to you:

Enough

Not enough

About right

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* 5. Were there any barriers in receiving your counselling?

Bad reception

Distractions

Background noise

Would prefer face to face

Other (please specify)

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* 6. What were the top 3positives of Telephone Counselling Service. Please list in the boxes below.

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* 7. What were the top 3 negatives of Telephone Counselling Service? Please list in the boxes below.

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* 8. What positive outcomes have you achieved from your counselling sessions?

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* 9. Was there anything overlooked/missing that you would have liked included?

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* 10. Are there any additional comments you would like to add about your experience of Telephone Counselling?

Thank you for taking the time to fill out our feedback form and giving us your opinion. Clients will benefit from your involvement and opinion.