Have your say on the future of NHS Soho Walk-in Centre

1. Deadline for completing this form is 11:59pm on 3 March 2020

Context

A number of Walk-In Centres were opened nationally during 2000-2010 when the NHS opened more than 230 Walk-In Centres in order to offer more patient choice and improve access to day to day healthcare.

In more recent years this approach has been reviewed across the country as Walk-In Centres are seen to duplicate existing and newer urgent and primary care services. National guidelines issued by NHS England state that all Walk-In Centres cannot continue in their current form from 31 December 2019. An extension to the Soho Walk-In Centre service was granted until 31 March 2020.

Central London CCG - the organisation responsible for buying health services in this area - need help considering what to with the service going forward. We are looking for input from the community, service users, healthcare professionals, local authority and other key stakeholders.

From the X February until 3rd March the CCG will ask people using the walk-in service and other stakeholders how the proposal would impact them. This work will help us understand what service is needed in the future.

Some facts and figures

Part of the consideration needs to be looking at the patient activity data for the service in order to get a better understanding of numbers and reasons for attendance. You can see a detailed overview of the patient data in the recent paper presented in January at our Governing Body. Below are also a few key highlights:

· The average yearly attendance is 50,000 patients (data set April 2017 to March 2019)

· Majority of attendees are of working age between age 20-40

· The first hour of service each day sees a peak of typically 20 patients in that first hour. The last hour of service (7pm to 8pm) has fewer numbers of patients presenting – typically 3 per hour

· 70% of total attendances are patients registered to a GP within a London Clinical Commissioning Group (click the link here for a definition of a CCG )

· Monday to Wednesday are the busiest days seeing an average of 160 patients per day; the rest of the week sees on average 117 patients per day.

· Most of the walk-in patients have minor conditions, such as; ear, nose and throat conditions, urinary infections and wound care needs. Many of which could be managed via a routine GP appointment, out of hospital care and/or a local pharmacist.

· Central London CCG has invested extensively in alternative local healthcare services during the past couple of years:

- Additional appointments at GP practices
- GP extended access hubs (three locations where you can see a GP or nurse on the weekend if your practice does not offer this service)
- Clinical advice and signposting to local health services through NHS 111

Please complete the following questionnaire in order for us to hear your views

Where will my responses be used?

The outcomes of this engagement will inform next steps and recommendations on the future of walk-in service to CLCCG’s Governing Body. This group meet in public every two months, to find our more about this group visit our website

Question Title

* 1. Are you registered with a GP practice?

Yes

If yes, what is the name of your GP practice (please specify below)

Specify below

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* 2. If you are not registered, would you like assistance registering with a GP practice in the UK?

Yes

Other (please specify)

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* 3. Did you know you can register with a GP practice anywhere in the country (not only near where you live) e.g. you could register with a GP practice near your work?

Yes

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* 4. Did you try and book an appointment with your own GP before attending the Walk-In Centre?

Yes

Other (please specify)

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* 5. If you are visiting from overseas which hotel are you staying in? Please include the address and postcode

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* 6. If you commute into work by rail, which London station do you use?

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* 7. How many times have you used Soho Walk-in Centre in the past 12 months?

or more

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* 8. Why did you choose Soho Walk-In Centre on your most recent visit? (please tick one)

Not applicable

It was convenient

I didn't think my GP could deal with my health needs

I couldn't get an appointment with my own GP and couldn't wait for the next available appointment

Other (please specify)

Question Title

* 9. How long have you been aware of the medical condition you went to the Soho Walk-In Centre for?

Today (same day)

1 - 2 days

Within a week

Longer than one week

Longer than two weeks

One month or more

Question Title

* 10. Were you happy to wait to be seen at the Walk-In Centre or would you prefer to book a specific appointment time to turn up for?

I would prefer to wait to be seen (the current Walk-In Centre process)

I would prefer to be able to book a specific time for me to be seen

Question Title

* 11. If the Walk-In Centre was not available, would you have (tick those that apply)

Looked after the problem yourself

Gone to your GP practice

Gone to see a Pharmacist

Gone to see a Dentist

Called your GP to your home

Gone to an Urgent Treatment Centre

Gone to A&E

Contacted NHS 111

Done nothing

Other (please specify)

Have your say on the future of NHS Soho Walk-in Centre

1. Deadline for completing this form is 11:59pm on 3 March 2020

Question Title

* 1. Are you registered with a GP practice?

Question Title

* 2. If you are not registered, would you like assistance registering with a GP practice in the UK?

Question Title

* 3. Did you know you can register with a GP practice anywhere in the country (not only near where you live) e.g. you could register with a GP practice near your work?

Question Title

* 4. Did you try and book an appointment with your own GP before attending the Walk-In Centre?

Question Title

* 5. If you are visiting from overseas which hotel are you staying in? Please include the address and postcode

Question Title

* 6. If you commute into work by rail, which London station do you use?

Question Title

* 7. How many times have you used Soho Walk-in Centre in the past 12 months?

Question Title

* 8. Why did you choose Soho Walk-In Centre on your most recent visit? (please tick one)

Question Title

* 9. How long have you been aware of the medical condition you went to the Soho Walk-In Centre for?

Question Title

* 10. Were you happy to wait to be seen at the Walk-In Centre or would you prefer to book a specific appointment time to turn up for?

Question Title

* 11. If the Walk-In Centre was not available, would you have (tick those that apply)

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* 12. Is there anything else about the Walk-In Centre service you would like to tell us?