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* 1. What are your FIRST names?

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* 2. What are your LAST names?

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* 3. What Organisation do you work for?

*Please note that we only accept trainees from approved partner organisations, and we have limited capacity to take on new partner organisations

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* 4. Which town/city do you work/volunteer in?

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* 5. In which UK region is that?

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* 6. What is your e-mail address?

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* 7. Refugee Action will store personal data about you, including (but not limited to) your name, the organisation you work for, the town/city you work in, any contact details you give us, any courses you book and your progress toward regulation, including assessment results and registration with the OISC.

Refugee Action will use this information to administer courses, monitor and evaluate the impact of the project and provide anonymised statistics to funders.

Please check the box below to confirm that you consent to the above.




Course: Case Management Skills & Standards


Ever wondered what an OISC audit involves and how best to prepare?  If so, this course is for you!  Whether you've got an audit round the corner or simply want to make sure that your case management systems are up to scratch, our course will help ensure that your team are working towards best practice, and that your organisation is audit-ready when the time comes.  As well as the ins-and-outs of audit day, we'll be looking at how the OISC Code of Standards applies in practice, some top tips for file management and record-keeping, and how best to deal with complaints.  The course is designed to be useful for caseworkers, line managers and anyone else interested in setting up or overseeing an immigration advice service.

The course will cover:
  • The most important parts of the OISC Code of Standards and how it applies to organisations on a day-to-day basis;
  • Good practices for case files and record keeping;
  • Key considerations when formulating your internal complaints procedure; and
  • What an OISC audit involves and how best to prepare for it.
The course will run from 9.30am to 1.30pm.

Timetable

09.30 - Registration and Icebreaker Activity
09.50 - Reading time
10.10 - Lecture on the OISC Code of Standards
10.45 - Case File Activity
12.00 - Break
12.15 - Lecture on Data Recording, Complaints and OISC Audits
13.30 - Finish 
 

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* 8. Available Dates:

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