Healthwatch County Durham has been asked by the two Clinical Commissioning Groups in County Durham to gather feedback on the impact Care Navigation has had on the patient’s experience in Primary Care ie GP services.  Care Navigation is the system where trained, non-clinical staff, talk to patients when they book an appointment, providing information about the professionals or services that may be suitable for a patient’s needs. 

Our role is to carry out an independent, confidential evaluation of Care Navigation.  All responses are anonymous.  Our aim is to find out what is working well and what could be done better.  Many thanks.

NB This survey is not open to people who booked their last appointment online

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* 1. What is your age group?

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* 2. When did you last contact your GP practice to make an appointment with a GP? Please state month and/or year:

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* 3. How did you make the appointment?

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* 4. If you made the appointment by telephone, did you hear a telephone message explaining that you would be asked some questions to best direct your enquiry?

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* 5. Were you happy to explain to the receptionist about the reason for your call/visit?

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* 6. Did you feel you were listened to?

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* 7. Did you have confidence in the person you were talking to?

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* 8. Was the information you received clear and relevant?

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* 9. Were you happy with the outcome of the conversation?

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* 10. As a result of the conversation were you (please tick all that apply):

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* 11. If there is anything else you would like to tell us about Care Navigation please use this box

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* 12. Surgery name (optional):

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* 13. Please provide the first half of your postcode

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