|
Effectiveness Review Survey |
Context and Purpose
Confidentiality of responses
Who?
The Technical Architecture and Business Architecture Sub-Committee (TABASC) is engaging with SEC Parties and DCC Users, with a focus on operational DCC Users or those undergoing the User Entry Process.
What?
This questionnaire has been issued to SEC Parties.
The Technical Architecture and Business Architecture Sub-Committee (TABASC) is engaging with SEC Parties and DCC Users, with a focus on operational DCC Users or those undergoing the User Entry Process.
What?
This questionnaire has been issued to SEC Parties.
The findings will be anonymised and shared with the SEC Panel and its Sub-committees only to inform whether further work is required in relation to the effectiveness of the Technical Architecture, Business Architecture, HAN requirements and any operational issues affecting the User experience with the End-to-End processes including those managed and provided by the DCC.
One questionnaire response is requested per organisation. Responses should include feedback from the technical and operational aspects of each organisation.
Where an issue results from a known defect, there is no need to describe that issue in detail.
Why?
On direction from the SEC Panel and in accordance with SEC Section F1.4 the TABASC is required to review the effectiveness of the Technical Architecture, Business Architecture and the HAN requirements. Your responses will help inform whether further investigation is required.
When?
The questionnaire is open for 1 month from issue and will close on 9th October 2019. It should take approximately 30 minutes to complete.
Where?
This questionnaire is available here via SurveyMonkey (it can also be printed for review internally before providing a single response online).
Confidentiality
It is recognised that any information you provide may be commercially sensitivite and will be treated in confidence for analysis, and any resulting recommendations reported to the SEC Panel.
The survey is being undertaken by SECAS on behalf of the TABASC. All information will be treated in confidence.
However, if a DCC User identifies an emerging problem, it might be necessary for the TABASC to obtain further details for clarification. For this reason, the questionnaire asks for the name of your organisation and contact details (for any necessary follow-up).