At Highways England we’re committed to listening to our customers and acting on the feedback we receive. By completing this survey you’ll be helping us to make improvements in how we manage and respond to customer correspondence and complaints.
We will not share any of the information you provide with any other organisation in such a way that can identify you. It will be held securely with limited access and it will only be used to identify areas for improvement.
Once the final analysis of survey results is complete, this information will be destroyed.