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* 1. Do you use the Mortgage Helpdesk?

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* 2. Were you aware you can reach the Helpdesk via phone, 03300536061, and email, mortgagehelpdesk@paradigmmortgages.com?

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* 3. Which of these routes do you use to contact the Mortgage Helpdesk?

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* 4. How would you rate the Helpdesk overall? (On a scale of 1 to 10)

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* 5. Are you happy with the quality of guidance provided by the team?

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* 6. Are you happy with the response time from the team?

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* 7. Is the Paradigm Mortgage Helpdesk your first helpdesk choice?

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* 8. At what stage in a case would you turn to the Helpdesk for guidance?

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* 9. Do you utilise our monthly Affordability Stress Testing?

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* 10. Were you aware that Paradigm offer access to some of our criteria sheets online?

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* 11. Do you use our online criteria sheets?

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* 12. Is there anything else you’d like to see from the Helpdesk team?

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* 13. If there was one thing you could improve about the service we offer, what would it be?

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* 14. Please let us know if you have any other comments or suggestions.

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* 15. Were you aware that Paradigm had a Mortgage Helpdesk?

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